PHOTO CAPTION: Celebrated rally driver Maxine Wahome has always been a darling of the Kenyan people; she seemed to always do everything right and elevated the country’s flag higher each time she held the steering wheel until things took an ugly, unexpected turn in December 2022, following the controversial death of her lover, Asad Khan. The Director of Public Prosecutions (DPP) is set to prefer murder charges against Safaricom-sponsored rally champion Maxine Wahome.

State prosecutor James Gachoka told Milimani senior principal magistrate Bernard Ochoi that circumstances in the matter have changed following the death of Assad Khan. "The circumstances in this investigation have changed following the death of Assad last December. Maxine is now being investigated for murder and grievous harm I request the matter to be mentioned in 14 days," Gachoka said.

The family of Assad has engaged lawyer Cliff Ombeta to appear for it in the matter.

Maxine was last month arraigned over the alleged assault of her boyfriend, top rally driver Asad Khan.

A court report stated that police had visited the scene and found blood and household goods littered on the floor and staircase.

She was released on a Sh100,000 cash bail after spending two nights in custody.

Days later, Khan was pronounced dead at Avenue hospital where he was receiving treatment following the incident.

He had initially been admitted to the Nairobi Hospital’s High Dependency Unit (HDU) with serious deep cuts on the right ankle.

His death prompted police to summon six key witnesses, including Maxine, for interrogation and recording of statements.

She was presented at Kilimani Police Station for a three-hour grilling session.

Her saliva samples were taken for DNA profiling at the Government Chemist.

Asad, 50, was described as humble, generous and kind-hearted.

Alongside his brother, they headed a team of mechanics as members of the Service Crew for the Young FIA Team that participated in several events across the continent.

Woke culture ideally comes from rabid feminism, which ultimately destroys the world by giving mean people a shield to be mean and cruel, armoured in false virtue.

The company’s hypocrisy stood out in this saga.

https://nyakundireport.com/safaricoms-glaring-hypocrisy-in-the-maxine-wahome-saga/

It would not be shocking to learn that Safaricom paid Maxine Wahome’s cash bail.

Up to this day, the rogue Telco is yet to issue any statement condemning the Gender-Based Violence meted upon another by their champion and image carrier.

Their PR firm, Oxygene, has a lot to answer, with some bosses previously accused of sexual immorality within it.

But they are still serving. We can deduce why the statement has been delayed.

Their silence is deafening.

https://nyakundireport.com/safaricom-pr-collapses-in-maxine-wahome-saga/

Top rally driver Asad Khan lost his life in one of the city hospitals after his girlfriend, Maxine Wahome, who is also a popular rally driver, inflicted him with serious stab wounds. Top rally driver Asad Khan has unfortunately succumbed to injuries inflicted by his girlfriend, Maxine Wahome.

Asad was undergoing treatment at Avenue Hospital, where he was admitted after being transferred from Nairobi Hospital following the gruesome incident that happened during an altercation at their apartment in the leafy suburbs of Nairobi.

The suspect reportedly inflicted a stab wound on her boyfriend’s ankle, causing him to lose a lot of blood.

The matter was reported to the Kilimani Police Station and when they rushed to the scene, they found Maxine in the house looking disturbed.

She was arrested and her boyfriend was rushed to one of the city hospitals where he was placed in the High Dependency Unit (HDU) on Monday, December 12, and later transferred to the ICU.

On Wednesday evening, Asad’s family confirmed he had passed on.

By the time of going to press, a team of detectives had flocked to Avenue Hospital, with the matter now escalated to a murder case.

Maxine Wahome’s saga has exposed Safaricom as a double-dealing firm that practices woke culture.

Woke culture ideally comes from rabid feminism, which ultimately destroys the world by giving mean people a shield to be mean and cruel, armoured in false virtue.

Mr Khan is now dead, while his assaulter still enjoys ties with Safaricom Plc.

It will not be shocking if we also learn that Safaricom paid Maxine Wahome’s cash bail of Sh100,000.

The company's hypocrisy is shining in this saga.

The rogue Telco is yet to release any statement condemning the Gender-Based Violence meted upon another by their champion and image carrier.

Their PR firm, Oxygene, has a lot to answer, with some bosses previously accused of sexual immorality within it.

But they are still serving. We can deduce why the statement has been delayed.

Their silence is deafening.

https://nyakundireport.com/safaricom-pr-collapses-in-maxine-wahome-saga/

Top rally driver Asad Khan is fighting for his life in one of the city hospitals after his girlfriend, Maxine Wahome, who is also a popular rally driver, stabbed him. Asad Khan’s family is now requesting blood donations after his girlfriend, famed rally driver Maxine Wahome, allegedly stabbed him into a coma.

In a statement sent out to Kenyan media houses, the family thanked individuals who had already donated blood to Asad, but added that more was still required.

Asad, a rally driver, is currently undergoing treatment at Avenue Hospital, where he was admitted after being transferred from Nairobi Hospital following the incident. “We, the family of Asad Khan (Kalulu), would want to express our heartfelt gratitude to everyone who came forward to donate blood for Asad Kalulu. He is still in critical condition and struggling for his life,” the statement seen by nyakundireport.com reads in part. “At this time, we would like to ask all friends and well-wishers to please keep him in their prayers. For his continuous treatment, the hospital team at Avenue Hospital ICU requires 5 pints of blood group A+ or O+.” Wahome, Asad’s girlfriend, has since been released on Sh100,000 cash bond pending the outcome of the alleged assault probe.

On December 12, 2022, she was arrested at an apartment in Kilimani when Asad’s brother, Adila Khan, reported the crime to the police after being told of the occurrence by the property management.

Senior principal magistrate Bernard Ochoi was told on Tuesday, December 13, that the suspect inflicted a stab wound on her boyfriend’s ankle, causing him to lose a lot of blood.

The police further told the court that the matter was reported to Kilimani police station and when they rushed to the scene, they found Maxine in the house looking disturbed.

Maxine refuted claims that she stabbed Asad and claimed that he hurt himself as he was attacking her and, as a victim, she needed protection.

https://nyakundireport.com/safaricoms-glaring-hypocrisy-in-the-maxine-wahome-saga/

Peter Ndegwa - CEO, Safaricom Plc

Is SAFARICOM running low on liquidity? Customers who withdrew on KCB-M-PESA using the MPESA App are yet to be refunded two days later, despite their funds being deducted from the bank-end.

CEO Peter Ndegwa is running down the criminal outfit masquerading as Telco.

Normally a company can lie about its financial position by coking the books. As per online definition for the lay men, "Cook the books is a slang term for using accounting tricks to make a company's financial results look better than they really are. Typically, cooking the books involves manipulating financial data to inflate a company's revenue and deflate its expenses in order to pump up its earnings or profit. " Safaricom entered the Ethiopia Market with much fanfare but such moves always dent the bottomline and sure we were told that the rogue Telcos revenues dropped 18.4 percent to about Sh33 billion.

Despite the PR surrounding it, many small traders are shunning the LIPA NA MPESA and TILL NUMBER services offered by Safaricom due to theft. Safaricom Liquidity issues? Painful scam played by Safaricom on Lipa Na MPESA commissions “I am a bitter director of Goldmed Pharmacy Limited. We work honestly, we earn genuine commissions but Safaricom shamelessly sucks our blood in the name of arbitrage suspicions. You don’t get a hearing. A software somewhere judges your transaction selectively and bang! You are skinned akin to slaughtering cattle in a drought-stricken area whereas Safaricom owns a vast ranch of modern pedigree cattle. They go for your drought-stricken specimen of a cattle’, the email addressed to Safaricom says in part. This is how Safaricom is robbing Lipa Na MPESA sub agents through Till number suspension “Hi Cyprian I’m Mpesa sub Agent it’s been tough doing this business. I have lost like Ten till claiming fraud deposit. Every time I raise an issue with Safaricom PLC the refer me to the administrator. The administrators suspend till few days to pay day to reap where they didn’t sow”, said the sub agent. READ: FRAUD - Warning: Delete MPESA APP now! What happens is that, the administrators whom the Lipa Na MPESA Till number fall under often make rounds and claim some sub agent have made fraudulent deposits. When one is accused of fraudulent deposits, they lose their commissions.

Is this how Safaricom manages its failing revenue in calls and text so as to keep reporting billions?

And where are the billions if some people cannot withdraw money easily as promised and required?

What is going on?

Have you experienced this? CARTEL NETWORKS https://nyakundireport.com/cartel-networks-safaricom-deteriorating-since-bob-collymore-died/

Corrupt Pampered Safarcicom ICT Director George Njuguna praised in Business Top 40 Under 40 Men in the Year 2022 The editor of this site has already highlighted the insanity and buffoonery of Business Daily for featuring former insider lending thief Chase Bank CEO vulgar mouth Duncan Kabui as one of its “golden boys” in Business Daily Top 40 Under 40 Men in the year 2011.

This Business Daily Newspaper is truly a bogus githeri media.

Only 5 years after peddling lies about Duncan Kabui in 2011 as an “iconic figure of integrity” did Chase Bank spectacularly collapse in 2016 and Duncan Kabui was sacked and exposed as a thief, is battling several court cases and also fined Sh5 million shillings by Capital Markets Authority as a crook and barred from serving in the financial services industry for 10 years which to us was an exceptionally lenient sentence as Kabui and his other Chase Bank minions like former sacked and charged Finance Director Ken Obimbo should be jailed and the keys thrown away.

Now the githeri media is making the exact same mistake of touting one corrupt, sadistic, hypocritical pampered fat boy George Njuguna who is the current Safaricom IT Director (Chief Information Officer-CIO); former Head of ICT of Kenyatta-owned NCBA Bank and former CIO and COO of dubious HF Group - a bank whose criminality nyakundireport.com has extensively covered in numerous dossiers leading to over 90% share price drop to a penny stock that trades for a paltry laughable 2-4 shillings, from cooked profit levels to losses and the sacking of Group CEO Frank Ireri, Bank CEO Sam Waweru and at least 8 other Directors and General Managers as shown on the link below.

https://nyakundireport.com/how-cyprian-nyakundis-consistent-exposes-on-hf-led-to-massive-sacking-of-almost-the-entire-exco/

Just like we did with Chase Bank CEO crook Duncan Kabui, we shall compare Business Daily fiction and facts that we have exposed to fat boy George Njuguna in prior years.

In the Business Daily article shown above, lying George Njuguna tries to create the impression that he is the overall IT Head at Safaricom as IT Director/Chief Information Officer.

This is definitely not true.

He once was the overall IT Head but was displaced by Morten Bangsgaard, who is the current Chief Technology and Information Officer (CTIO) of Safaricom thus Morten is the ultimate arch IT Head at Safaricom.

This is evidenced when one looks at the senior management team of Safaricom from Safaricom’s own website where Mr. Bangsgaard is shown as the top IT Head and fat boy Njuguna is nowhere to be seen on this page.

We also highlighted Njuguna, who is a malicious schemer in displacing people on the link below.

https://nyakundireport.com/george-njuguna-pampered-sadistic-hypocritical-notorious-telco-safaricom-chief-information-officer-gets-outmaneuvered/

Having received a bitter dose of his own medicine by being outmaneuvered and demoted with Mr. Bangsgaard taking over the helm of Safaricom ICT functions.

Other social media sites also noticed and highlighted sadistic Njuguna displacement by Mr Bangsgaard on this link and on this link .

Now to recap what we stated on George Njuguna in prior articles below...

George has powerful connections to the Kenyatta family and the deceased womanizing thief Chris Kirubi thus deems himself an untouchable.

One would be forgiven for asking how this fat, spoiled rich kid became Head of ICT at the then Commercial Bank of Africa (a Kenyatta tier one bank) while just 29 years old, before joining HF Group to become Chief Information Officer and Chief Operations Officer at 33 years of age; of course not by merit but dubious connections.

Alas, Njuguna was to pull off another stunt using his dubious connections to become IT Director/CIO at Safaricom at just 35 years old.

Njuguna is known to be lazy, always coming to the office late and disappearing from the office for hours on end subordinating his tasks to his juniors and has little technical competence in the IT field.

The Business Daily article about his long hours of work is just lies.

The technical IT people under him are the people who really undertake the work and fat blob Njuguna just sits around, barking orders and playing petty politics and witchhunt.

So little is his proficiency in the IT technical field that when he sees an email exchange between IT staff or with IT vendors on highly ICT technical matters where he is in a copy of these emails, he replies back to the emails stating that he should not be copied on such emails in the future which is shocking and evidence that he has little technical knowhow.

He is also malicious and sadistic, affecting a high staff turnover in his docket.

Whenever he joins a new organization, he proceeds to sack several of his subordinates for the flimsiest reasons to replace them with his goons, some of whom aren’t even qualified for the job.

His solution for every small problem with a subordinate, whether real or imagined, is summary dismissal.

To make things worse, he is a hypocrite who pretends to be supportive and empathetic to his subordinates' plights during his witch hunts and summary dismissals, yet he is the same one who backstabs, gossips and sacks staff with sadistic malice.

While he was Chief Information Officer at the dubious, cash-strapped, corrupt-ridden HF Group, pampered fat boy Njuguna outmanoeuvred the highly knowledgeable and hardworking General Manager of Operations George Mutua, who was nearly 20 years older, to become his boss.

When HF Group started suffering reputation damage and huge losses due to corruption exposed by the editor of this site, the mortgage financier tried to pump up to the public every mundane product rollout in the githeri mainstream media to salvage their falling standing in the banking industry.

Fat boy Njuguna attempted to prop up the dubious HF Whizz mobile banking app in the media but to no avail, since the bank continued suffering more losses leading to the downfall of Group CEO Frank Ireri, bank CEO Sam Waweru and at least 10 other Directors and senior managers.

Despite this, Njuguna managed to leverage his corrupt political connections to be awarded 2018 CIO of the Year apparently due to his “exceptional” rollout of the dubious HF Whizz app.

When he joined Safaricom as IT Director/CIO at just 35 years old, he was the overall head of ICT functions, policies and strategy but he was later outmanoeuvred and Mr Morten Bangsgaard was appointed as the new Chief Technology and Information Officer (CTIO) following a merger of the Information Technology and Network departments effective 1st January 2021 meaning Mr Bangsgaard became the new head of all IT operations at Safaricom superseding hypocrite George Njuguna.

The pampered boy is also extremely corrupt demanding bribes from vendors for both software and hardware ICT procurement.

A ravenous sex pest, he is also known for having illicit affairs both in and outside the office which is a disgrace for a married man with children.

The extent of his hypocrisy is even more shocking as despite is evils highlighted above, he touts himself to be a devout saved Christian and a “pastor”.

What a sick joke.

Seems he has used his dubious Kirubi/Kenyatta connections to once again gain himself bogus accolades (just like he did for 2018 CIO of the Year) to now land on the 2022 Business Daily Top 40 Under 40 List when he is currently 39 years old and gets public praises to massage his ego before he turns 40 and is disqualified from the list.

It's the same stunt Chase Bank CEO crook Kabui managed to be listed in the Top 40 list in 2011 when he was 39 years old and we all know his spectacular downfall in the Chase Bank collapse in 2016.

Dry taps will be the order of the day because private capitalist know no humanity. Look at CBC and the book printers defending a system that has no benefit to our society. Don't privatize water. Safaricom PLC's business model is pegged upon the total fleecing of consumers. Exactly a year ago (28th Sept 2021), we exposed how the rogue Telco had colluded with corrupt Kenya Power and Lighting Company (KPLC) staff to rip off Wananchi in smart meter tender. KPLC had awarded Safaricom a tender irregularly. READ more here . The Kenya govt has been toying with the idea of privatising water. Though it looks like a great thing. It isn't Privatizing water opens up the common man to a whole lot of problems. Some of the problems include By privatizing water, government abdicates control over a vital public resource. The loss of control by govt means private operators can act the way they want. Private operators usually restrict public access to information. For example, Safaricom has repeatedly lied about 11.5 million customer data leaks even in court. The objectives of a profit-extracting water company can conflict with the public interest. This means that Safaricom and the water service providers will cherry-pick where to shut taps and when to open them. We've seen this behaviour in terms of road networks where private housing firms have captured govt agencies to control where good roads are constructed. In the end, it is the consumer that will suffer unnecessarily high water bills. Safaricom in it Safaricom is flourishing in the kadogo economy, billing Kenyans to death due to the failure of the Central govt. The rogue Telco no doubt knows how to smell money and as such has grabbed the smart water meters issue with both hands. The danger of having it take over our water meters, even if it is helping, is that Safaricom’s past in terms of being humane doesn't paint a good picture. This is the same company that believes that cooking gas should be paid like tokens. https://nyakundireport.com/audio-how-safaricom-plans-to-loot-kplc-through-smart-meter-contract/ It is the same company that has sabotaged any competition in data and call rates in the country to stay exorbitant. No wonder Kenya is ranked worst on the Internet worldwide. Privatising a vital resource such as water is the death of a flourishing society. Safaricom which has cut all corners to strangle people through debts is creating a culture like in the west where people take credit/loans to even buy innerwear. It is a shame.

Safaricom Chief Customer Officer Sylvia Wairimu Mulinge (Left) and CEO Peter Ndegwa, A serious glitch in the MPESA transaction is threatening the economy and stability of the country. Though not new, this is the only time it has happened d en masse. The worst part is that for a second time in a row, we noticed that Safaricom didn't find it responsible to inform their clients. People were left to grapple with the inefficient Safaricom customer service to try to reverse their money. Truly irresponsible. Moving on, the issue is that, a client reported a problem with some transactions that has caused him so much pain. Good morning Cyprian, There's a problem with Mpesa and they have not communicated this to us. I went to hospital this morning and paid via till number. I did the first transaction but the pop up message didn't come, and I also didn't receive the Mpesa message for close to 10 minutes. I assumed the transaction hadn't gone through because when I checked my balance, all was okay. So I did the second transaction. This time round I got the confirmation message almost instantly. I left for my house. 1 hour later, I'm getting another message that my first transaction went through. So they have debited my account twice. The same has happened again when I was buying airtime for someone this morning. Double transactions initiated. I have called there customer service and they say there's a problem with their system but they not yet sent out a communication to their customers. See attached screenshots. Screenshot of the first transaction on MPESA https://nyakundireport.com/mpesa-theft-safaricom-staff-accused-of-stealing-funds-from-a-stolen-phone/ Screenshot of the second transaction on MPESA Safaricom - MPESA split The fact that the Telco has grown too big to handle or manage properly, and therefore threatens the stability of the country, has been debated severally. Every time the matter comes before parliament, it is defeated. The last time a serious debate was to take place in Parliament is August 2021. But the mover of the motion, Gem MP Elisha Odhiambo went missing and the bill was defeated. The Kenya Information and Communications (Amendment) Bill sponsored by Gem MP Elisha Odhiambo sought to address concerns that Safaricom has become too big through its dominant market share in voice, mobile data, and mobile money. Currently, Safaricom controls 99.9 percent of the mobile money market. It simply has no challenger. Safaricom also controls over 65 percent share of the voice market. In the Elisha Odhiambo bill, only two out of 349 legislators showed interest in debating its content. Mr Odhiambo and his Nyando counterpart Jared Okello were the only lawmakers who contributed to the debate on the Second Reading of the Bill. “Only two members had spoken to the Bill. Honourable Odhiambo who moved debate and Jared Okello who seconded. I can see no other interest. This means that the mover be called to reply,” Moses Cheboi, the Deputy Speaker said as he ordered that no further debate will be taken on the Bill once the matter comes up again. It is an open fact that Kenyan MPs are so cheap, and can be bribed for less than Sh10k each. You can join the dots on why Safaricom has never been split from MPESA. It is a single point of failure which threatens the economy, peace and stability of the country. No one has taken this matter serious. A 2016 Budget Policy Statement (BPS) report by the National Treasury sounded the warning. The authors of the report predict that an M-Pesa outage would cause loss of revenue — direct excise tax and corporate tax by firms running the systems — and reduce confidence in the services. “If this system was to be compromised, the impact would be substantial considering the linkages and the corporate tax revenue for government,” concludes the BPS.

Anestar Boys High School A few days ago, we exposed how Anestar Group of Schools plays students and parents to shore its position during exams, particularly the Kenya Certificate of Secondary Examinations (KCSE). More parents, former students and those in the know have come forth with fresh information. “And something that happened immediately schools were closed, our principal Mr Maina asked all students to pay ksh.1000 so that he can bring exams for us almost 3/4 of the students paid and by the time we were starting our exam we had not seen any exam paper were asked the principal what happened he said that the person he was working with from KNEC has refused to give out the exam and he has been able to get only practical questions of which the question our sciences teacher had predicted when they were asked to prepare the lad with the apparatus and reagents. As I told you before were separated students who did their exams from the victory were told they will have to for the money they had given out to the principal if he returns the money and students from Anestar victory boys who did their exams in Anestar mountain we refused to what the principal was saying and he gave us ksh.500 every student who give him money. When we were done with our exams were we returned to Anestar victory boys and all parents were asked to come for their students and we paid Ksh.2000 since we were given back Ksh.500 by the principal, for the students who did their exams in victory they never paid anything”, confessed a parent . Even as new information streamed in, Madam Gatimu, the owner of the school is said to have boastfully told a congregation that he has a lot of money and that she’ll live well even if she closes all the schools. “No problem, madam Gatimu so-called Mom she says, "I have a lot of money that even if I close all Anestar schools I and my family will have no problems." Plus, it pains me a lot and other students when we see students enrolled in Anestar knowing what happens there”, nyakundireport.com was told. A former student wrote this, “Nilifanya exam Anestar this year and I have read what you have published. What you never know about the school is that according to them and I quote what your principal said, "What this people of KNEC do not understand stand the owner of the school is carrying out business" 'word from principal Mr Maina Anestar victory boys Lanet' when I was admitted, my parents took me to Anestar victory boys but during exam's, I was taken to Anestar mountain where I did my exam, and out students from Anestar boy's were taken to Anestar victory boys. students who did exams from Anestar victory boys were smart than those who did from Anestar mountain”. “Hello, Cyprian. Anestar high school Lanet has really killed the dreams of our sons. It has been a hell but we were just keeping our sons for its performance which didn't happen this year. It has been extorting money from us especially when the boys burnt the dorm in November we are been forced to buy new uniforms for our boys even those who sat for the exam this march. Imagine they have completed without being given those uniforms. Isn't that robbery?”, a parent complained. It appears like the School’s administration has been suppressing the ills happening at the school through threats. An anonymous source wrote the following, “Thanks for making our voices as Anestar victims heard. I don't know who your source is but mwambie asante sana”. Another added, “how it has taken over 6 years for the truth to come out defeats me”. Confessions “I studied here for 4 years and all i can tell is I hate this school”, Lewis_Ke wrote on Twitter .

'Good morning i am a parent from anester victory and all you revealed is true. Can you imagine even the index number my son used is different from the one his teacher sent us. And I'm very disappointed coz we've being sending his index number to safaricom and getting no results. Kindly compare this two. What he used in school was (deleted). And from the teacher is (deleted). Wamekua wakituzungusha since Saturday it was only yesterday that they sent us his results which we know he could have performed better. Kindly don't disclose his grades. For mr maina the reason he refunded the 500 was because students had planned to beat him up and to expose them. It's really painful but I know God will fight for our children', a parent confessed. “Students had to make long lines to pass water in buckets from a river near the school, also we had to pass building stones to the building site..what a hell hole..there's was even one dormitory called "the mortuary" I could not take it anymore and refused to be whipped na nyahunyo. And then he wants to whip you na nyahunyo, "Hell no you are not going to whip me - usiniguze" I told him "at that point he got scared and confused At the back of my head I had decided I would rather become a street kid than endure this hellhole of a school called Anestar. So much money spent...after two months I couldn't endure this hell hole ..you. Sleep at 11 and wake up at 3 am, food is not enough, 8 bathrooms for 1000 people , drunk teachers, imagine even there was no playing field, at the time the owner was building his house students forced. Imagine being forced to wake up at 3 am, somehow you fall asleep and this sick teacher whips you on the head and then takes you out and has you remove your shirt and sleep on the cold grass at this time and don't forget its in Nakuru so cold for 2 whole hours. I was a victim of these sick bastards in 2012... I joined form 2 after my parents saw the highly fake KCSE pass of students However I soon discovered the trick and realized we had been fooled, I tried to tell my parents but they did not want to believe me also they had spent so much. Students had to make long lines pass water buckets from the river and pass building stones....we had to get water from a river near the school...one dormitory was even called "the mortuary" I tried to endure but I couldn't take it anymore so I one day I refused to be whipped.”, ErickEricker posted. How cooking exams like Anestar affects Kenyan students abroad Most foreign embassies e.g. @USEmbassyKenya , @UKinKenya @GermanyinKenya are advising their universities not to give scholarships to Kenyans & all academic credentials from Kenya are no longer valid in their countries. Crooks in Kenya now buy exam grades. Remember the fake nurses? “Thanks for revealing the truth about Anestar”, anonymous tip #90a45 posted.

Peter Ndegwa (right), CEO, Safaricom and Chief Customer Officer Sylvia Mulinge The year is 2020, the month is April, the date is 1st. Peter Ndegwa, a short man with huge accomplishments take over from the late Bob Collymore at Safaricom PLC. Boardroom deals is sealed by Michael Joseph, alias Mr 10 per cent. Whatever transpired to make Joseph accept an African at the helm of Safaricom is a story for another day, but what was shocking is that long serving Safaricom Board Chair Mr Nicholas Nganga was pushed out to create way for Michael Joseph who was suspicious of an all-Kenyan team leading the giant outfit. But many months later, it appears the managerial set up is worse. The duo of Mr Joseph and Peter Ndegwa at the helm has proved more destructive for the Telco as services, staffing and customer care have become something of a mess. Many bad things are happening at the Telco as can be seen from client comments online and be heard from complaints offline. Michael Joseph, Safaricom Chairman of the board and first CEO. The deterioration Safaricom started with incessant M-PESA upgrades that took away a lot of fees from the Telco. There's was to much lost time as week after week, a MPESA update was scheduled. There have been an increase in the number of fraudulent activities as reported by various clients. Some clients have lost money through shady Okoa Jahazi schemes. Safaricom staff have become bold in colluding with Criminals outside the organisation to defraud MPESA account holders Cases of data theft have become worse as, staff sell stolen customer data to third-party app that use the data to send annoying adverts. Read: How police set a trap for Safaricom staff in betting data leak suit Some managerial decisions by the Telco, such as the pop up message on screens announcing airtime and data levels, irk Kenyans. Safaricom has been accused of flouting intellectual property laws. There's never a time when this was widely discussed on Twitter than between 2020 and 2021. Read: Safaricom taken to court over copyright Infringement It is after Ndegwa took over that clients started complaining of inefficient customer service by Safaricom agents. In the past, they'd respond to a call in a short period of time, comparatively. However, it is even worse that one has to wait for over 20 minutes to get a resply for a query on the firm's social media accounts. Safaricom agents on the Lipa Na MPESA services also complained about getting robbed after Peter Ndegwa took over. Last September, Cnyakundi.com noted that Safaricom removed the feature for 'searching' contacts to send money to on MPESA. We questioned if this was a ploy to make/force smartphone owners to stop using STK and download MPESA app. As things stand now, this seems true. Read more: Slavery in Kenya: The cry of a Safaricom customer care representative - Cyprian Is Nyakundi There was also the issue with Safaricom HomeFibre which many people associated with a scam. https://nyakundireport.com/no-love-in-the-connection-as-safaricoms-con-is-exposed-over-revamped-home-fibre/ A post by blogger Cyprian Nyakundi on the mistreatment of clients at Safaricom service centers on Monday is just one of the pointers to how low the Telco has sunk. There are many other complaints that show how far this Telco has failed. We've just covered some. Poor management, tribalism and cronyism is failing one of the most consequential firms in Eastern and Central Africa. Cyprian Nyakundi's post

Paul Kaberia Kajuki Below is a point by point narration about one Paul Kaberia Kajuki, a Safaricom PLC Manager who is being accused of betraying his wife in death, stealing their kid and with the help of the maid hiding it from the larger family. Did Kaberia Kajuki marry the maid and fled with the kid? Read below as SHARED ONLINE . JUSTICE FOR THE FAMILY OF THE LATE CHRISTINE KAJUJU MWITO (TINAH) AND ARIELLA FARAJA KENDI. Am writing this information to notify the public about the inhumane act portrayed by PAUL KABERIA KAJUKI ID NO.11256565 working with SAFARICOM PLC as one of the safaricom senior managers whose office is based at Mulolongo Town Kenya. The said SAFARICOM PLC manager was a known husband to the late Christine Kajuju Mwito who died on 23rd February 2022 .Christine Kajuju Mwito was an OPPO sales representative at Muranga County. The late Christine Kajuju Mwito was blessed with a baby girl on 29th November 2021. PAUL KABERIA and the late Christine visited Christine’s family on 8th may 2021 when PAUL KABERIA was introduced to the family of the deceased as the husband to the late Christine. After the introduction he was requested to follow the normal marriage process which he agreed to do in the month of July in the same year of which he didn’t because he claimed that his late mother was sick that why he changed the plans. During his stay with Christine he kept calling our father promising that he will do what they had agreed concerning the marriage process. During the burial of PAUL KABERIA’S mother, Christine was even included in the eulogy as the wife to PAUL and this can be attested by the following photos. After the demise of our sister Christine Kajuju Mwito the purported husband by the name PAUL KABERIA abandoned our family and refused to bury Christine claiming his family land had not gone through succession process .This was a lame excuse because he has a home at Kiambu county Thika Makongeni landless phase Two where he resides. PAUL KABERIA later notified us that it was shameful for him to bury Christine because she wasn’t his wife known to the public domain but just a mere girlfriend. He further argued that the public knows that they divorced with his wife who stays in USA and he only lives with his son. When Christine died he went to police station and recorded Occurrence book OB NO; 07/23/02/2022 where he indicated that he was travelling with a friend who got sick on the way and after taking her to Maua Methodist hospital that is when she died. At Maua Methodist he recorded that the late Christine was just a simple girlfriend not his wife and informed Maua Methodist medical officers that he was not ready to handle anything concerning the demise of Christine and her burial to the extent even during the time of giving records she provided the phone contact of the late Christine to be contacted by hospital in case of any inquiry by the hospital. We don’t know why he gave contact of the dead person. After medical officers and staff Methodist hospital demanded more questions concerning the death of Christine he turned to be offensive to them and telling them that they couldn’t force him to be the late Christine’s husband despite staying with her. He was requesting medical officers to record contrary opinion regarding the death of Christine. In simple Paul started causing confusion with untrue stories concerning the death of Christine and being rude to our family and to friends of the late Christine. After Christine died, PAUL came in my sister’s home where Baby ARIELLA FARAJA KENDI and the house girl were and instructed the house girl to pack everything and leave the room very fast. When two friends of the late Christine followed them to see where they we going with the baby PAUL KABERIA locked them outside the gate of his brother who resides at MAUA and instructed the owner of the house not to open the gate to any person who wanted to see the baby. I thought I could be at the position of seeing my niece but up to date I have never seen the baby. This guy has caused a lot of pain to family and friends which can’t be healed. Even now am shedding tears while writing this sad story. PAUL KABERIA didn’t even constitute a single burial committee to help us to bury Christine. In simple terms he didn’t contribute even a single coin towards the burial of the deceased. He didn’t even notify his colleagues or friends about Christine’s death including those who knew their relationship. He kept the death of Christine secret and he didn’t want anyone in his working station or even neighbors at Muranga where Christine was living and also his neighbors and friends at Thika Makongeni phase 2 where he resides. His contribution was to send his relatives to burial preparation committee to investigate how things were going on and to hack our conversation through phone calls using his manager powers at SAFARICOM PLC. We suspect that even to date he is using SAFARICOM PLC managerial powers to hack our family and friends phone call conversations and messages to monitor with the intention of causing more harm to the family. Tell-all picture. As if that was not enough, PAUL KABERIA continued to cause more pain to our family and friends of the late Christine and cared less about the death of Christine. PAUL KABERIA with the help of the house girl known Susan (karembo) disappeared with the late Christine’s baby aged 3 months .PAUL blocked us from accessing our sister’s baby and went claiming that he is the legal father while no relevant authority with competent jurisdiction has given him such permission. Up to date we don’t know how the baby is doing because PAUL KABERIA blocked us from accessing the baby or get any communication concerning the welfare of the baby. PAUL KABERIA blocked our contacts and also urged his house girl to do the same so that we can’t know anything about the baby. We pleaded with him to bring the baby to bury her mother but he disappeared with the baby before the burial date and he didn’t even come to the burial too. When we arrived at our home to lay Christine to rest after church service we met some of the Christine households dumped at our home by a person believed to have been sent by PAUL KABERIA because he refused to be accompanied by family member to pick the belongings of the late Christine at Muranga County where Christine was residing. We are demanding PAUL KABERIA ID NO 11256565 to give us our sisters baby named ARIELLA FARAJA KENDI we take care of her because he said Christine was not his wife but a mere a girlfriend who was not known. According to us PAUL KABERIA is a thief since he has stolen the baby of our late sister Christine. What is he doing with baby whose mother was girlfriend whom she didn’t even recognize or accord her last respect on earth? If she disrespected and abandoned the dead body of my sister what about the baby of the deceased? We are sure that baby ARIELLA FARAJA KENDI life is in enormous danger because we no longer trust PAU KABERIA and his house girl who are in unlawful and illegal custody of the baby Ariella Faraja Kendi. No one who has granted him legal authority and consent to be the custodian of Baby Ariella FARAJA KENDI. What is he doing with a baby whose mother was just a friend not a wife? How can one disappear with a baby belonging to a friend and not a wife? This person has acted contrary to the law and culture too. Even a person of unsound mind can’t do what he is doing to us. He is doing all this because he believe he has both human and inhumane power to mistreat us and he is being protected by SAFARICOM PLC where he is enjoying monopoly of powers. Our lives and that of the baby Ariella Faraja Kendi is in danger because we have already received threats from PAUL KABERIA.If anything happens to me today or any member of my family PAUL KABERIA KAJUKI should bare maximum responsibility. Am writing this to public because PAUL KABERIA is hiding this story and he don’t want the public to know about it. Through this inhumane act we can attest that he is a threat to the public and also a disgrace to the public .Members of the public we need your prayers and support for us to get peace of mind and justice too because this person has caused enough psychological torture to us. We are not secure as a family of the late Christine and our hearts are still bleeding due to pain caused by PAUL KABERIA. We are requesting SAFARICOM PLC to take legal action against PAUL KABERIA because he is one of the safaricom office bearers and we don’t believe such characters with such behaviors are supposed to be offering company’s services to the public. For the safety and interests of baby ARIELLA FARAJA KENDI and the late Christine’s family we are urging SAFARICOM PLC to ensure this character is dealt with ruthlessly. We are also notifying SAFARICOM PLC that if any of the PAUL KABERIA conversations including phone calls and messages records will be missing in the safaricom system they will help him to carry this heavy and evil cross because they will be contributing to injustice. But it our hope and prayer that SAFARICOM PLC will also intervene and ensure that no actions are done to prejudice our family in favor of their office bearer. We are demanding justice to be served with immediate effect and legal action be taken against PAUL KABERIA MOSES KAJUKI and give back baby ARIELLA FARAJA KENDI to the family of the late Christine because that is where the baby should be staying and not in the hands of strangers. Lastly, if I ,BABY ARIELLA FARAJA KENDI and members of my family get any harm or anything happens to us including kidnapping ,abnormal sickness and death PAUL KABERIA KAJUKI ID NO.11256565 SAFARICOM PLC MANAGER OFFICE BASED AT MULOLONGO TOWN KENYA WHOSE RESIDENCE IS KIAMBU COUNTY THIKA MAKONGENI LANDLESS PHASE TWO should bare maximum responsibility 100% and liability. We are therefore requesting support from all institutions championing for human rights, children’s rights, probono advocates, Government offices, Private institutions, church institutions, members of the public and everyone to ensure justice is served. Office of the DCI MAUA, MAUA POLICE STATION and OFFICE THE CHIEF AND SUB CHIEF KIEGOI LOCATION is aware of the above story and whatever I have stated hereinabove is true, correct in the best of my knowledge, information and belief.

Safaricom Investment Co-operative

If one tries to search and find any good news about Safaricom Investment Cooperative, they’ll find none.

Devoid of the PR that its parent company has been on, Safaricom Investment Cooperative has had its scandals in the full glare of the media. There’s never been a good day, not one for the investors.

Not much can be said of Safaricom Plc either, it is PR and a lot of bullying and hypnosis that keeps the parent company afloat.

Cnyakundi.com has received another, of the many, complaints against Safaricom Investment Cooperative. A person that bought land at Stage 46 along Kangundo road is at pains.

“Kindly note that safaricom via their investment vehicle Safaricom Investment Cooperative ( @sicsafaricom ) continues to conceptualize, develop, marketand sell property deep in the boondocks well knowing such places are not connected to their network. Now we bought into this madness along Kangundo Road a place called Kantafu (stage 46)”, a Safaricom Investment Cooperative client wrote. READ: Safaricom Investment Co-operative accused of fraud He continued, “The estate is actually called Safaricom Estate but guess what?; We do not have Safaricom network and we all assemble at the kids play ground around 200 meters from the estate to make calls on their network. You can imagine with coronavirus, working from home and all that, plus no network!”.

The client is wondering how can such a profitable (of scams) company promise heaven but deliver hell in terms of network coverage; one of its core business.

“Why would you, Safaricom market a property claiming the property is connected to power, water, road network yet your core business which is calls and data you can’t guarantee to their clients?,” the client wonders

It is not a recent occurrence as reports to fix the issues have fallen on deaf ears.

“We have reported for the last 4 years but all they do is give us the usual brouhaha of your query is being actioned”, he concludes

Jannet Atika

Jannet Atika, the Director of Consumer Operations at Safaricom Plc has reportedly quit.

According to sources, MS Atika who has over 23 years experience in the Telecommunications industry quit a few weeks ago 'due to frustrations by the CEO and unrealistic targets'.

"Notable senior personel are leaving for Microsoft and the latest one who serving her notice is the Director for Customer Experience. Some departments are understaffed thereby directing a huge overload of work to the personnel present," a source claimed.

A few days ago, nyakundireport.com received a similar email.

"Hi Cyprian, I wanted to bring to your attention the issue of Safaricom staff being overworked and unmotivated ever since Peter Ndegwa took over as CEO. The burnout and lack of motivation has made most quit".

https://nyakundireport.com/unmotivating-peter-ndegwas-safaricom-is-full-of-ethnicity-mediocrity-and-incompetence-source/

At the beginning of the year, the Telco announced that it had hired a PR practitioner Lucille Aveva as the as Director, Customer Obsession.

"Dear Colleagues, In line with our mission to establish a customer-obsessed, digital-first organisation by the end of FY22 in order to be a purpose-led Technology Company by 2025.  It has become necessary to streamline our efforts towards continuously adding value to the experience of our customer...I am therefore pleased to announce the appointment of Lucille Aveva as Director – Customer Obsession. effective 1st May 2021 Reporting to the Chief Executive Officer and joining EXCO", a statement from Safaricom said. READ: Safaricom Purge: Is Lucille Aveva replacing slayqueen Sylvia Mulinge? Though exciting at that time, nothing much has changed, as services at the Telco continue to deteriorate.

The complaints over lazy customer care agents have become loud on social media.

The CEO, Peter Ndegwa's attempt at redeeming his image by copying some of late Bob Collymore's moves, seem scripted, mechanical and have not helped.

Reuben Kigame, Presidential candidate in the 2022 General elections Gospel artist turned politician Reuben Kigame was greeted with a rude shock when he tried to use his remaining balance on MPESA only to be told that he has insufficient balance. He narrated his story about the thieving Telco on Facebook. SAFARICOM MPESA IS NOT SAFE! YOU CAN LOSE YOUR MONEY WITHOUT TRACE ! By Reuben Kigame I wish I never had to go public with this! I wish everyone, including Safaricom, would believe that my coming out to warn on this is inevitable. It’s not good for someone to divulge details about their personal life at this level, but I feel this is necessary. So, read, tell Safaricom and be warned. Here we go. Be patient and follow to the end: Let me preempt an important question many of you may be asking. Am I able to use a phone and transact on MPesa as someone with visual challenge by myself? The answer is “Yes.” Now that we have this out of the way, read carefully: Shortly after Midnight, the morning of 18th November, 2021, at 12:33 A.M. my colleague sends me 10,000 shillings for my flight to Nairobi because of an urgent meeting that had come up. In the morning at 6:43 A.M. I sent kshs6,800 to Jambo Jet for my ticket. My MPesa balance read kshs3442.95. My team drove me to Eldoret International Airport where I was handed over to the Airport security for the scanning of my bags and escort to check-in. The routine procedure was smooth and fast. I handed in my luggage, customarily removing my laptop and putting it on the tray together with my phone, belt and watch. I was quickly helped onto the other side of the scanner and handed my items including my phone. Because I was getting late for the flight, everything was done pretty fast. … I was escorted to board and I left for Nairobi. At JKIA I was received by the ground crew and security and handed over to my team which was waiting at the VIP parking. We drove off and proceeded to the venue of the meeting. Along the way, my Assistant says it is important for us to stop and fuel. I told him we were in a hurry and that I did not have enough money for the day’s events but that I could use my MPesa to put a little fuel to save us on time. We pulled into a gas station and I told him to fuel. Because it was not our favourite petrol station, we agreed we can put in kshs1000 and then fuel later. When I sent the money to the Till number provided, I was greeted by a big shock: The message read “failed. There You do not have enough money in your MPesa account to pay ksh1000.00 to Total South C.” and that my MPesa balance was141.95 shillings. https://nyakundireport.com/safaricom-ceo-peter-ndegwa-caught-stealing/ The mystery was a transaction that took place at exactly 7:11 the same morning, while I was checking in at the airport in Eldoret. The transaction read: Pki7suusdd confirmed. Ksh3,230.00 sent to Mike Isalamba 0769142199 on 18/11/21 at 7:11 AM. New MPesa balance is Ksh141.95. Transaction cost, Ksh51.00. … WHO MOVED MONEY FROM MY PHONE TO MIKE ISALAMBA, someone I do not know? Someone I have not interacted with? Someone not at the airport, following investigations? Who is he? Who accessed a phone that was in my custody all the while? Since I was being helped by Security, I needed to check in. Once we boarded, I put my phone off, as is required. Before you think I am joking, I have consulted and followed up with the Airport Security at Eldoret International Airport and they have reviewed the CCTV footage carefully and confirm they can see me and all my movements including the check-in and also confirm that they do not see me or anybody using my phone at the time the incident happened. So why do I put everything at Safaricom’s desk and warn you about MPesa safety? When I got the message that I did not have enough money on my phone and saw the mystery transaction, I immediately called Safaricom Customer Care. They told me they had received the info and had escalated the matter to their anti-fraud department and that Safaricom would get back to me within 48 hours. They did not and so, about 10:00 A.M. on Saturday, 20th November, 2021, I called again and this time I was told Safaricom would get back to me within two hours. They did not. On Monday, 22nd November, 2021, I called in the morning to find out the progress. I was told by the Customer Care that the Issue was still pending and that someone would call me by end of day. Nobody did. I called the Eldoret Safaricom shop and reported the case on the same day and they told me they were following it. Two days later, on the afternoon of 24th November, I called again and I was advised just to be patient and that the Issue was still being looked into. I asked why all the previous promises had failed and told I just needed to be patient. The next day, 25th November, I felt it necessary to report the incident to the police and so I filed the case at Naiberi station in Eldoret. I escalated the information to the Airport Police Station and decided to wait. Well, I decided to call one more time this afternoon before going public. I was told to wait on the line. I did. The next thing I noticed, the Safaricom automated service was asking me to rate the service I had received, whether I was served well, and, all, at the scale of 1-10 whether I would recommend Safaricom to someone else. Well, you can imagine how I graded Safaricom!.. am I a patient person? Maybe not! Meanwhile, my call to Mike Isalamba received the usual, “cannot be reached … we have notified him…” and my text inquiring about the same to him also goes unresponded to. I contacted him just a couple of days ago, having taken this long to give Safaricom the maximum time to help me. Nearly one month after the incident, a digital company cannot tell me how someone knew exactly how much I had left on my MPesa to be able to withdraw the maximum amount. They cannot tell me who Mike Isalamba is. They have not refunded my money and the inconvenience and embarrassment caused. They cannot explain why the matter could not be resolved in 48 hours. Nobody has talked to me. Conclusion: You can lose money on the Safaricom MPesa App without trace for nearly a month or more. Do I say this because I hate Safaricom? No. Do I have anything against the company? No. Is my money lost under their watching eye? Yes. Do you have a reason to fear? Yes.

CAPTION: Social media influencer "Miss Mati" alias Kasungwa, who lost money after a bungled NCBA Bank transaction A disgruntled customer is in search of answers after she mysteriously lost cash during a botched transaction facilitated by one of the top banks in the city.

Taking her frustrations to social media, the lady identified as "Kasungwa" revealed how a simple mobile money transfer from NCBA Bank Kenya to M-Pesa turned into an excruciating process that has now dragged on for over 24 hours.

According to Kasungwa, she initiated a successful mobile transfer from her NCBA account on Monday 29 November 2021, but to her surprise, the money did not reach her M-Pesa account.

In a bid to solve the puzzle, she reached out to the bank's customer care department who insisted that the transaction had been successful on their side.

On checking her account balance, she confirmed that the figure had been deducted.

This prompted her to reach out to Safaricom hoping to find out why the cash was not reflected in her M-Pesa account.

Things got even more twisted here.

The company claimed that the code she had received from NCBA Bank for the transaction was old void. "Jana I did a mobile transfer, it didnt go through but the money was debited from my account. According to NCBA the transaction was successful. The transaction ID according to Safaricom is an old one dated 25/8/2021. Where is my money?" she wrote. https://twitter.com/Kasungwa_/status/1465644796677136402?s=20

Armed with this fresh information, she returned to the bank expecting an explanation.

This time around, an attendant at NCBA claimed that the mobile number linked to her bank account matched another identical number but from a different service provider.

In simpler terms, her Safaricom line somehow shared the exact same unique digits as a different Airtel line owned by someone else. "I visited one of your branches, the guy says my safaricom line its tied to Airtel, he called it "porting ", she narrated. The attendant went on to insinuate that the funds which failed to reflect on her Safaricom sim card might have ended up wrongly deposited to the Airtel line. "[He told me] that the same number could be belonging to 2 different Provider and that the transaction went to the same number but tied to Airtel and upto now sielewi what that meant," she wrote in distress. I visited one of your branches ,the guy says my safaricom line its tied to Airtel ,he called it "porting " That the same number could be belonging to 2 different Provider And that the transaction went to the same number but tied to airtel and upto now sielewi what that meant . — MissMati (@Kasungwa_) November 30, 2021 .

Kasungwa's Twitter thread quickly garnered traction as netizens flocked under the posts in bewilderment.

Just like her, they simply couldn't make sense of the whole fiasco.

Some quickly settled on the conclusion that the lady had been a victim of broad daylight robbery and advised her to seek intervention from higher power within the banking industry. Another one confessed to having faced a similar issue when using NCBA Bank's services.

In his case, he explained that the funds were refined after up to three weeks. She was also advised to demand account statements from both Safaricom and NCBA Bank to help her figure out who between the two firms is taking her for a ride. The NCBA to M-Pesa service is one of the bank's most popular services.

It allows customers to withdraw money from their NCBA bank accounts straight to their Mpesa wallets.

This is made possible through the NCBA mobile banking app or uses the NCBA loop pay bill number to transfer money to other bank accounts.

As of the publishing of this post, the bank was yet to comment on the matter.

Safaricom Chief Customer Officer Sylvia Wairimu Mulinge (Left) and CEO Peter Ndegwa,

Safaricom Plc has deteriorated in service over the past few years.

Bob Collymore, immediate former Safaricom CEO died abruptly in July 2019. Since then, there have been curious happenings at Safaricom.

First, the data bundles system suffered numerous problems in 2020. Subscribers had a hard time accessing internet sites.

Secondly, when Airtel and Telkom merger was in the cards,  the call drop rate went up. Safaricom obviously sabotaged the Airtel-Telkom merger by flexing its muscle as it runs a bigger chunk of the economy. It was hard to call a Airtel or Telkom line from Safaricom line. Remember Safaricom also asked to be repaid what the two Telcos owed it. They failed.

Thirdly, banking fraud involving Safaricom lines have increased, the prisoners at Kamiti Maximum have always devised new ways of conning Kenyans that must have the blessing of Safaricom staff to pull. Safaricom fired 28 employees in the year ended March 2021 for fraud-related offences, a jump from 16 dismissals the year before. The telco’s latest sustainability report released Wednesday indicated it conducted 36 investigations into alleged fraud, dismissed the 28 and warned 19 employees. - Business Daily Fourthly, there is just a gut feeling that things will not be right at the end for Peter Ndegwa at Safaricom.

If we had cases of fraud at the Telco Giant, then maybe just maybe that has increased; taking advantage of a newbie, an outsider coming into the fold.

The old faces, Michael Joseph aka Mr 10 per cent and Sylvia Mulinge don't really love the guy.

In fact, Mr 10 per cent forced his way back as chair for the purpose of 'taming' the 'performer' Peter Ndegwa.

https://twitter.com/moha_speedo/status/1443263791840518147?s=20 Suffering at the Customer Care department Curiously, another thing that has visibly gone down in terms of quality is the service given by customer care representatives.

Inquiries on Twitter and Facebook were very fast, but these days, it takes a minimum of 20 minutes to get feedback from Safaricom care; way up from 3 minutes.

The calls are also not attended to. READ: Cartels Overworking: Safaricom Suffers MPESA Outage Some of the remaining customer care staff are very depressed, and overworked leading to burnout.

When Ndegwa came in, he purged the department and removed many staff including ghost workers. Hi Nyakundi, Things are turning from Bad to worse here in Safaricom PLC. You may have noticed in the recent past there has been a long call waiting time when calling Safaricom customer care numbers. Contract Customer care agents are on a go Slow. Some have worked for 7 good years on contract without being confirmed to permanent. Those who can’t hold on anymore have opted to resign. In the last 2 months alone the company has seen a record number of customer care agents resign, something that has never happened in the 2 decades the company. The customer care agents are overworked and yet poorly paid. Some have left with their ears permanently damaged while other have heard their spinal cords permanently damaged as a result of long working hours. The few Agents that are seen to advocate for conversion of contract staff to permanent staff have been targeted and fired under flimsy grounds. Kindly share https://nyakundireport.com/mpesa-agents-cry-foul-as-safaricom-hold-funds-steals-some/

Safaricom Chief Customer Officer Sylvia Wairimu Mulinge (Left) and CEO Peter Ndegwa.

If thieving Telco firm Safaricom Plc promises to give you something for free, run, if it promises to provide something for cheap, also run.

On 20th September 2021, Githeri Media screamed about a partnership between Safaricom and KPLC for smart meters where the Telco claimed that the new tech will save the struggling utility firm billions of shillings.

What was not said in the well-calculated propaganda is that, first, the smart metre contract has flouted procurement laws by direct tendering.

Secondly, the smart metre contract will run perpetually, which means Safaricom will be given the contract after every 4 years.

The Kenya Electrical Trades and Allied Workers Union (KETAWU) has raised issues with the arrangement.

KETAWU says that KPLC had already started implementing the smart metres with its big clients and that the project was at 85 per cent.

The Union wonders how the new contract was entered into and why it seeks to replace the already installed and brand new smart metres.

KETAWU Secretary General Ernest Nadome calls the agreement a scam. “This is a scam worthy more than Ksh5B and we would like the matter to be probed to its logical conclusion,” - said Nadome.

https://nyakundireport.com/safaricoms-internal-wrangles-over-tenders-threaten-to-knock-out-the-outsider-ceo-peter-ndegwa/

The outspoken union boss also cited powerful and influential individuals in the deep state as the greatest catalysts of corruption. “I don’t understand why a probe by EACC was aborted following a call from State House, this is a threat to our very Constitutional dispensation,” Nadome added.

Kenya Power has been struggling with billions of losses owed to creditors with the ripple effect being felt by the consumer. Not the first time But this is not the first time for top managers at Safaricom to use procurement, 'for the public good', to steal billions of shillings.

Safaricom managers pocketed a lot of money in the sh7 billion procurement of CCTV for Nairobi city. Those things became dysfunctional immediately. The assassination of Kikuyu MP George Muchai and the murder of prominent businessman Jacob Juma has never been solved.

Another scandal that has been swept under Safaricom's dirty carpet is the one involving a firm known as Fibre Space Limited.

Fibre Space Limited was single-sourced to roll out electronic payment in the transport sector.

The project proved to be a white elephant as it collapsed a few weeks after launch by President Uhuru Kenyatta.

It emerged that the tendering for the project didn’t involve a Request for Proposal as is the case with rightfully followed procedures.

The then head of business unit Sylvia Mulinge was implicated in the disappearance of contract documents and payments to Fibre Space Ltd running into Sh0.7 billion.

The latest sham public procurement seems like another avenue to steal public funds aided by good PR machinery Safaricom. ALSO READ Safaricom taken to court over copyright Infringement ScanGroup: The Most Mediocre Ad-Agency In Africa Is Mentioned In Safaricom’s KPMG Corruption Report VIDEO

A UoN student stands next to Ajira Digital poster during a career day at the University

There’s discontent among the youth with the AJira Digital Project.

The Human resources functions of the govt and donor-led project has been brought to question even as govt officials shout hoarse how it is creating solution for the unemployed.

Touted as a mechanism ‘to bridge the gap between skills demand and lack of jobs’,  Ajira Digital beneficiaries allege that theirs is something fishy going on. Its eMobilis system that boasts over 150 employees, has no HR policy.

“Hi Nyakundi, please make this be known that eMobilis has no HR policy yet it has more than 150 AJIRA Digital employees. Medical Insurance given to only one person (No spouse or children cover). No employee benefits like bonuses. No payslip. Let Mastercard, MoICT, and KEPSA know that these people are frustrating the employees. Staff take more time reporting than working. Staff not allowed to have WhatsApp groups have resorted to use telegram”, a disgruntled youth wrote.

https://nyakundireport.com/irony-of-crooked-safaricom-plc-celebrating-international-womens-day/ Many youths are lied to With the runaway unemployment, govt has often found refuge in lip-service initiatives such as Ajira Digital, Safaricom’s BYOB in order to shift the blame to the next ‘person’ or thing, as they cover their incompetence.

True reforms however would be in lower taxes, a level playing field in tenders, fewer and cheaper business licensing and a judicial system that works for the haves and the have-nots.

The coming together of cartels between the private and public sector feeds into each other to pacify youths that something is being done, and before long, they find themselves old, pst the youth age and disgruntled.

For example: Safaricom’s Blaze BYOB has targetted the wrong population of Youths; those who come from some well-to-do families, those whose life in campus is not as hard as such instead of focussing on the real youths from the ground. The Blaze BYOB PR is run on social media platforms such as Instagram, Twitter, and Facebook and to the average thinker, it appears like Safaricom PLc is helping those youths, while it is not. To all the downtrodden and oppressed youths of Kenya, there’s nothing tangible BYOB Blaze is doing for them. It is taking youths in circles, make them ignorant of what truly ails them, and when they wake up, they are already old, nothing has changed to better their lives or those of others. It is a scheme that the Kenyan government loves too much, they are this oppression together. To disenfranchise the lot of young people who make the bulk of the population of this country, so that they cannot interrogate their predicament in the lack of jobs, lack of money, and extra-judicial killings, but instead waste time chasing the wind; a proper chasing of the wind. A true revolution is one in which article 37 of the constitution is adhered to by the youth.

Safaricom Chief Customer Officer Sylvia Wairimu Mulinge (Left) and CEO Peter Ndegwa,

The case in which Safaricom Plc is accused of stealing the MPESA 1Tap invention was to be decided on  Friday, 17th June 2021. We have not got the 411 of it since then.

MPESA 1Tap product that used a visa-like card for purchases was launched in 2017 but immediately hit a deadlock after the inventor accused the firm of breaching the Non-Disclosure Agreement (NDA) signed in 2016.

The invention was supposed to augment LIPA NA MPESA as buyers would just ‘tap’ their cards to a point of sale and that’s it. Paid.

According to the user, Safaricom launched the product using ideas/knowledge that was bound by a non-disclosure agreement.

The inventor, who is a Twitter User by the name Gee Kadere recently shared the case cause list. MPESA 1Tap Card

The date was given as 17th June 2021 at the Milimani Law courts, High Court’s commercial division.

The MPESA 1Tap solution which has died a natural death thanks to the legal challenge was to provide merchants with point-of-sale terminals that were NFC enabled, and where users could complete the transactions. The Lipa na M-Pesa card was also Chip and Pin enabled, a measure adopted to improve the security of payments solution.

https://twitter.com/Gee_Muri/status/1405387258342031362?s=20 Trickery and deceit in intellectual property in Kenya In 2016, IP Watch, a l eading independent news, on global policy and trends on IP, innovation and creativity observed that that big companies had arrived as “sponsors’, but ended up swindling young innovators. The companies steal the inventions, exploiting gaps in IP laws, the innovators’ lack of information and financial abilities.

Safaricom Plc was very notorious for using a tool, Zindua Portal which preyed on young Kenyan innovators to pitch their innovation in the hope of partnership with the Telco, only to be swindled. READ Safaricom CEO Peter Ndegwa caught stealing Safaricom has perfected the art of stealing People who are responsible for this should rot in jail, not rewarded with promotion or govt appointments.

The new CEO should put things in order.

https://nyakundireport.com/abuse-of-dominance-by-notorious-telco-safaricom-through-zindua-cafe/

We have also cases where the innovations are stolen and improved, then introduced into the market. Many innovators lack the capacity to follow through in courts since the cost is prohibitive.

The courts must do justice to Kenyan youths; and Kenya Industrial Property Institute (KIPI) must be at the forefront, firm against such unscrupulous corporates. Safaricom MPESA 1Tap case

OUSTED: Bharat Thakrar - former CEO WPP ScanGroup

Trouble is brewing at WPP Scan Group as staff have not been paid for two months.

The scandalous firm also hired an Indian entity to run things after the ouster of founding CEO Bharat Thakrar.

We insist that for Kenyans working with Indians, it is 1619 every day. Hi Nyakundi,

The Kenyan creative economy is under foreign attack

At the onset of Covid 19 Pandemic, the worst pandemic has visited Kenya’s thriving Creative economy. Kenya’s leading foreign creative agency, WPP SCANGROUP downsized many employees, The remaining few Kenyans have suffered mental breakdowns, others coerced to resign depriving many Kenyan families of their breadwinners.

Sacking staff due to covid was an excuse to engage foreign workers to do what Kenyan workers can do. This is against the Immigration Laws.

They have managed to deplete 90% of Kenya’s top creative staff and replaced them with an Indian Company called “Mystic monks” – a Delhi based company, who are now mysteriously handling iconic Kenyan brands such as Safaricom, KRA, KCB and EABL jobs amongst others. This explains why Safaricom performed poorly against the complaints on Home Fibre and Mpesa Bill Manager for Businesses. It is worth noting and painful that ScanGroup charging the hefty fee in the account of creative duties and paying to other countries at the expense of Kenyans. This not only deprives Kenyans of an opportunity to pay taxes due to job loss, and destruction of dreams of young Kenyan creatives but more painfully unfairly making other foreigners pay tax to their economies.

It is worth noting and painful that Government agencies such as KRA, which exists through the painful tax-paying Kenyans are made to employ foreign consultants such as the mysterious “Mystic Monk” based in India amongst others.

The leadership of ScanGroup have been working in Kenya in blatant disregard of Kenya’s immigration policy (SECTION 34 of the year 2012) that states no work permit should be renewed for more than 5 years. They have fraudulently retained foreigners over decades for jobs Kenyans are qualified to successfully undertake.

https://nyakundireport.com/safaricom-should-consider-sacking-sylvia-mulinge/

It is noteworthy that WPP ScanGroup unearthed these serious malpractices and the report never made public since they evicted the founding CEO Bharat Thakrar.

This is a request on behalf of the creative economy to this honourable house to quickly move in and save our nation.

There exists several documented cases (Medical reports included) of mental breakdown frustration and ultimately resignation.

It is unfair to make people work overnight against labour laws and the constitution that guarantees a fair and reasonable work environment for Kenyan citizens in their own country.

READ: WPP ScanGroup suspends CEO Bharat Thakrar over gross misconduct

Peter Ndegwa, CEO Safaricom Stockholm Syndrome is a psychological phenomenon where “hostages or abuse victims bond with their captors and abusers.” This bonding can occur over days, weeks, or months of captivity and abuse. Rather than being terrorized by their captors, hostages sympathize with them, developing positive feelings, sharing common goals and causes, and essentially falling in love with their captors. The story behind the Stockholm Syndrome is a 1973 six-day hostage event in a Swedish bank. By the second day, “the hostages were on a first-name basis with their captors, and they started to fear the police more than their abductors. ” By the end of the hostage crisis, “the convicts and hostages embraced, kissed and shook hands.” A modern-day version of the Stockholm Syndrome is playing out after over a decade of Safaricom captivity. Kenyans have been held hostage by notorious Telco Safaricom which is colluding with the likes of Communication Authority Of Kenya (CAK), Opus Dei Patrick Njoroge, who doubles up as the CBK governor and Kenyan media oligarchs. Stockholm Syndrome How then could one explain some Kenyans responses under a popular tweet that sought to ignite a conversation regarding the expensive Mpesa charges? We seriously need to talk about Mpesa charges. Shit is expensive ? — قلبا شاكرا??? (@Shirley_Sein) June 1, 2021 Under the tweet, it was apparent that Many Safaricom hostages are fighting back but others may have succumbed to Stockholm Syndrome. A keen observer will tell you that Safaricom sometimes shows some kindness by giving their hostages some small goodies and promotions hence some unconsciously view them as benevolent gods and now worship them and their ideals. Some have come to accept the high Safaricom Mpesa charges with arguments like, "At least Safaricom are efficient and their network is stable", a clear sign of serious Stockholm syndrome. Safaricom posted a Ksh.74.7 billion net profit for the year ending March 31, 2020, representing a 19.5 per cent growth in earnings from 2019. The new record profit by the telco operator was largely attributable to growth from M-Pesa[snip] and data with the respective streams rising by 12.6 per cent and 12.1 per cent to stand at Ksh.84.4 billion and Ksh.40.7 billion respectively. https://www.ictworks.org/are-you-guilty-of-helping-safaricom-prey-on-rural-women/#.YLtqrTYzbPY

From the dates shared above, it wont be  ignorant to conclude that Mpesa has become the major Safaricom money-spinner, behind the success story...lies the details Early this year, there was a controversy over the Safaricom Home Fibre revamping. We uncovered it under the article “No Love In The Connection’ As Safaricom’s Con Is Exposed Over Revamped Home Fibre " A 2019 report by Egyptian investment bank EFG Hermesdubbed dubbed Mobile: Deepening Financial Inclusion But at a High Cost, noted that w ithin East Africa Region, Kenya leads in terms of adult mobile penetration, followed by Tanzania, Rwanda and Uganda. The report also showed that whereas there is improvement in the penetration of mobile banking across sub-Saharan Africa, transaction costs still remain high. In Kenya, the cost of sending and withdrawing $5 through Safaricom’s M-Pesa platform is currently fixed at nine per cent of the value of the transaction. " Borrowing through Safaricom’s overdraft facility Fuliza is more expensive for smaller amounts. The report notes that the effective cost of borrowing $1 on your mobile using M-Shwari and Fuliza accounts in Kenya is 7.5 per cent per month and two per cent per day. However, the annual percentage rate (APR) of borrowing $25 on Fuliza is only 17 per cent, implying that Fuliza is disproportionately expensive for the poor that they claim to be uplifting and working for" “If the costs of mobile transfers are high, the cost of borrowing on the mobile is usury. This is particularly true of Safaricom’s latest overdraft facility — Fuliza. The effective cost of borrowing $1 from Fuliza is two per cent per day with an APR of 137,641 per cent. However, the cost of borrowing $25 is 0.04 per cent per day with an APR of 17 per cent. “While we are encouraged by the depth of mobile banking across sub-Saharan African countries, we believe that now is the time to focus on the costs and would encourage both the central banks and ICT regulators to review the cost of this financial inclusion because the current tariff rates are disproportionately expensive for the poor.” “With regard to Kenya in particular, we strongly believe that it is absolutely inconsistent to regulate bank lending rates and not all borrowing rates. Competition on a level playing field is all that is needed to bring down tariffs and rates across sub-Saharan Africa,” the report says. It however remains a mystery as to how Safaricom has managed to suppress this conversation but Kenyans must beware of Safaricom planted bots that normalize everything with statements like " Safaricom is efficient if you don't like Safaricom quit, Safaricom is better than others". Why the CBK has not implemented some suggestions in these great reports reveals how Safaricom has managed to bully and control all the sectors of the Kenyan economy, something that may not hold for life. Opus Dei Patrick Njoroge The editor of this site agrees that Safaricom should be split and if they want to be a bank, let them get a license. Yes, It is time we have a conversation about high Safaricom Mpesa Charges because we know the Mpesa agents risk the dangers of being attacked by criminals as they make money for the most profitable company, but get very small returns,  something that needs another conversation too.