Prominent lawyer, activist, and entrepreneur Morara Kebaso is once again at the centre of public attention, this time over operational concerns at his flagship enterprise, Morara Home Furniture, a venture meticulously curated and marketed as a paragon of professionalism and bespoke craftsmanship, with a sleek showroom and aggressive marketing on social media that projects both credibility and ethical business conduct.
Morara Home Furniture under the spotlight after repeated delays and substandard work on a custom order triggers a formal complaint, raising questions about the company’s ability to maintain its marketed standards of craftsmanship and professional service.
This comes after a disgruntled customer placed an order at the Utawala branch on 31st January 2026, paying a deposit of Ksh 29,000 (half the total cost) for a dressing cabinet custom-designed to their specifications, with the expectation that the piece would be completed within ten days.
Screenshot of an NCBA Bank M-Pesa transaction confirmation showing a successful payment of Ksh 29,000 to Morara Home Furniture on 31st January 2026.
What followed was repeated assurances that the furniture would be ready “the following week” which gradually gave way to unanswered calls, ambiguous reassurances, and mounting frustration, culminating in a physical inspection in early March that reportedly revealed a construction far below the standards and specifications initially promised.
When the customer requested a refund, citing the extended delay and inadequate progress, store personnel allegedly refused, pointing instead to a no-refund clause printed on the receipt, a stance that left the customer with little recourse beyond escalating the matter to Mawe Mbili Police Station, where a formal complaint was lodged on 2 March 2026.
A point-of-sale order receipt from Morara Home Furniture, Utawala branch
Authorities summoned the company to explain the delays, which the business reportedly ignored.
A police Occurrence Book entry documenting a formal complaint lodged regarding an unpaid or delayed furniture order at Morara Home Furniture
Morara Home Furniture, operating under the broader corporate umbrella of Kebaso Furniture, was launched in 2018 and has since grown into a multi-branch enterprise employing dozens of staff across several towns, with Morara cultivating a dual public persona as both an outspoken political activist and a businessman who frequently presents his enterprise as a model of modern Kenyan entrepreneurship.
The incident comes against the backdrop of the lawyer’s recent family woes, which have thrust him into the spotlight following viral allegations on social media suggesting a personal entanglement with a popular TikTok content creator, with netizens abuzz across platforms regarding the alleged affair.
Below is what the victim recounted in a detailed correspondence, outlining the chronology of unmet commitments, ambiguous reassurances, and ultimately the disheartening condition of the ordered furniture upon inspection.
“Hello Cyprian. I am writing to request your help. On 31 January 2026, I ordered and paid a deposit for a dressing cabinet at Morara Home Furniture near FunCity in Utawala and paid a deposit of 29k (50% of the total cost). I was promised my furniture will be ready in 10 days.
Image showing the customer’s order for a custom-designed dressing cabinet from Morara Home Furniture
I made the call and I was told it will be ready the following week. However, after that, the calls went unanswered, so I visited the shop physically on Monday 2nd March and they said it wasn’t ready. So I told them I want to see the progress and what I saw was shocking. I have shared pictures.
The incomplete and substandard construction of the dressing cabinet at Morara Home Furniture.
I told them since I have waited for a month and still what they had constructed is not what I ordered, I told them to refund me the cash; they refused and told me to read my receipt, which indicated they don’t refund. I went and reported the matter at Mawe Mbili police station the same day, and I have the OB (I will attach below), and they called them to present themselves to the police, but they refused. They said they will make the dresser by Friday. I have not received any calls indicating that the dresser is ready until now. I am requesting your support in highlighting this issue with the hope that the pressure will make them send me my deposit or what I paid for.”
