Keeping your MCo-op Cash PIN secure is vital for managing your money safely. Sometimes, you may forget your PIN or want to change it for security reasons. Resetting your PIN is simple, free, and can be done through USSD or the MCo-op Cash App.
This guide walks you through the process step by step, helping you regain access to your mobile banking account without stress. Whether you prefer using your phone dial pad or the app, you can complete the reset in just a few minutes.
What You Need Before You Reset Cooperative Bank MCo-op Cash PIN
Before attempting a PIN reset, ensure you have the following:
| Requirement | Description |
|---|---|
| National ID or Passport | The ID or passport number used to open your Co-op account |
| Registered Phone Number | The Safaricom number linked to your MCo-op Cash account |
| Security Details | Answers to your security questions and your selected security image (for app reset) |
Having these ready speeds up the reset process and ensures smooth access to your account.
How to Reset Cooperative Bank MCo-op Cash PIN Using USSD
USSD is the quickest way to reset your PIN without internet access. Follow these steps:
- Dial *667# on your phone.
- Select 1 if you have forgotten your PIN.
- Accept the terms and conditions by replying 1.
- Enter your National ID or Passport Number.
- Choose your preferred reset option:
- Call Contact Centre: 0703 027 000, or
- Reset via security questions.
- If using security questions, answer them correctly.
- Enter your preferred 4-digit PIN.
- Confirm your new PIN.
Tips:
- There’s no limit on how many times you can reset your PIN.
- Resetting is free of charge.
Reset Cooperative Bank MCo-op Cash PIN Through the App
The MCo-op Cash App allows a secure reset while providing extra verification steps. Here’s how to do it:
- Open the MCo-op Cash App.
- Tap Forgot PIN.
- Enter your National ID and registered phone number.
- Provide your date of birth and email address.
- Input the OTP sent to your phone.
- Answer the security questions and select your security image.
- Enter your preferred 4-digit PIN.
- Confirm your new PIN.
This method is ideal if you are already using the app and prefer a fully digital process.
How to Reset Your App or Web Password Using USSD
Sometimes, you may need to reset your MCo-op Cash app or web password. Here’s a simple guide:
- Dial *667# and log in to MCo-op Cash.
- Select 98: More.
- Choose 12: Self Service.
- Select 4: Online Banking.
- Tap 3: Reset My Password.
This allows you to update your login password without visiting a branch.
Cooperative Bank Contact Information for Assistance
If you face issues during the reset, contact Cooperative Bank directly:
- Phone: 020 277 6000 / 0703 027 000
- Email: [email protected]
Having contact details handy ensures immediate support in case of technical challenges.
