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Persistent Errors on eCitizen Raise Concerns Over User Experience
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Growing frustration continues to mount among Kenyans over persistent inefficiencies, poor customer service, and a lack of accountability on the eCitizen platform, the government’s central digital services portal. Citizens report being forced to pay multiple times for the same services due to system errors or miscommun
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Growing frustration continues to mount among Kenyans over persistent inefficiencies, poor customer service, and a lack of accountability on the eCitizen platform, the government’s central digital services portal. Citizens report being forced to pay multiple times for the same services due to system errors or miscommun
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