A Nairobi-based real estate company is on the spot for failing to issue title deeds to customers who purchased land from the firm, with some buyers stating that they have waited for years without receiving their documents despite completing payments. Buyers claim to have completed payments for land from Guton Kenya Limited but are yet to receive their title deeds.
A customer who requested anonymity disclosed that she purchased land from Guton Kenya Limited in 2011 and was allowed to complete payments in installments.
The victim says she cleared all outstanding payments, including the title processing fee, by 2020 but up to date, she has not received the title deed, and her efforts to seek clarification from the company have been met with frustration.
The company previously used a Facebook page to advertise new projects but the platform is now filled with complaints from buyers who have not received their title deeds.
A quick check confirms that their last post was in 2022, and since then, there have been no new advertisements, possibly due to backlash from dissatisfied clients. "Good evening Cyprian, I have an issue that I would like you to bring to light about a company selling land but doesn’t want to issue titles. When asked, they take buyers in circles and even stop picking calls. How do I go about it? How much do you charge for that? Please advise. Guton Kenya Limited is located at Solar House, 7th floor. I purchased the land in 2011 and was allowed to pay in installments, which I completed in 2020, and I paid even the title fee. But up to now, they have not issued me with a title, and every time I call them, they ignore my calls.
Many people have suffered at the hands of this company with empty promises. I have followed up until I have given up. Kindly hide my identity." According to its profile, Guton Kenya Limited was established in 2004 and operates from Solar House, Harambee Avenue, Nairobi.
The company offers real estate services, including land transactions, property management, consultancy, and landscaping.
It is led by Chairman Daniel Omari and CEO Philip Manoti. CEO Philip Manoti (left) and Chairman Daniel Omari of Guton Kenya Limited
The firm claims to be customer-focused and committed to transparency and sustainable property development but multiple allegations from buyers suggest a different reality.
Customers who have interacted with the company accuse it of taking them in circles whenever they demand title deeds.
Some say their calls are ignored, and inquiries about alternative solutions are met with hostility.
The lack of engagement from the company’s management has only intensified doubts about its operations and raised concerns among current and prospective clients about the firm’s credibility.
More victims of similar circumstances are encouraged to reach out and share their experiences with us as their voices will be crucial in exposing the company's misconduct and ensuring that the issue is given the attention it deserves.
If you or someone you know has been affected, do not hesitate to contact us so we can help shed light on this growing concern.
The National Land Commission (NLC) and Real Estate Regulatory Authority (RERA) have long been tasked with overseeing the integrity and legality of property transactions but their silence in the face of such widespread issues raises serious concerns about their commitment to protecting the rights of property buyers.
These regulatory bodies must step up and address the rampant problems within the sector to prevent further exploitation of consumers.
The NLC, in particular, has a responsibility to ensure that property transactions are conducted in full compliance with the law, including the issuance of title deeds. Their failure to act decisively on this matter calls into question the effectiveness of their oversight role.
Similarly, RERA, which was established to regulate the real estate industry, must not remain complacent while citizens suffer from unethical practices and fraud in the property market.
The growing number of complaints against companies like Guton Kenya Limited should serve as a wake-up call for these agencies to fulfil their duties and restore public trust in the real estate sector.