This archive report was first published on 23 October 2019.
On October 23, 2019, a concerning issue arose when Safaricom, Kenya's leading telco, experienced a glitch that allowed Kenyans to heist data bundles from the company. The incident sparked widespread attention, with many taking to social media to share their experiences.
According to an audio recording shared by Mnur Feruz on Twitter, a Safaricom call center customer service representative confirmed that all remaining data bundles would be recovered. The audio also stated that already used data would be recovered from individual accounts involved, although it did not specify whether the recovery would be via airtime or deducted from M-Pesa accounts.
Here's the audio recording, courtesy of Mnur Feruz:
The #safaricom to recover all airtime and bundles stolen by their customers……. It's not easy to steal from an international thief pic.twitter.com/3g3IXhx2ct — The Mnur Feruz (@Mnurferuz) October 23, 2019
Earlier, Safaricom Care had confirmed that they were aware of the glitch and were working on its resolution as soon as possible. The company's efforts to address the issue were met with a mix of reactions from the public, with some expressing relief and others skepticism.
