This archive report was first published on 23 October 2019.
On October 23, 2019, a major glitch in Safaricom's systems allowed customers to acquire data bundles with no expiry date and airtime for free, a situation eerily reminiscent of a similar incident in June 2019 that saw the telco lose millions of shillings.
The recent glitch has raised concerns about the administration of Safaricom, particularly since the death of late CEO Bob Collymore. Many are wondering if the telco is on the verge of collapse or if the government is somehow involved in the issues plaguing the company.
As the situation unfolds, reactions from those who benefited from the data 'heist' are pouring in, with many taking to social media to share their experiences and speculate about the future of Safaricom.
