Guides

Step-by-Step Guide on How to Withdraw HELB Upkeep Funds to Mobile Money Account

The Higher Education Loans Board (HELB) has made it easier for students to access their upkeep funds through mobile money services. With over one million students now applying for HELB loans, the board recently introduced a straightforward way to withdraw upkeep money using a self-service platform.

By dialing *642#, beneficiaries can quickly transfer their funds to their mobile money accounts. This process saves time, cuts unnecessary delays, and ensures that students get their financial support when they need it most.

Step-by-Step Guide on How to Withdraw HELB Upkeep Funds to Mobile Money Account
Learning how to withdraw HELB upkeep funds to mobile money ensures students avoid unnecessary delays and get their financial support directly in their hands. [Photo: Courtesy]

How to Withdraw HELB Upkeep Funds to Mobile Money Account

HELB has simplified the withdrawal process for students, ensuring that anyone with an active loan can access their upkeep money within minutes. Below is the complete guide.

Registration and Login

  • Dial *642# on your mobile phone.

  • Follow the prompt to create a secure PIN. Choose one that is easy for you to remember but hard for others to guess.

  • After registration, dial *642# again.

  • Log in using the PIN you created.

  • Ensure the mobile money account you are using is registered under your official name and national ID number to avoid rejection.

Withdrawing the Funds

Once logged in, the student should select the withdraw funds option. From there, choose the upkeep option, which specifically allows access to HELB maintenance funds.

Next, the student enters the amount of money they wish to withdraw. After confirming the figure, they will be required to input their mobile money PIN to authorize the transaction.

Once the process is completed, a confirmation message will be sent from the mobile money provider, showing that the money has been credited to the student’s wallet.

Each withdrawal transaction attracts a charge of Ksh15, but the funds reflect almost instantly, making it both affordable and convenient for students.

Important Conditions Before Withdrawal

Students should note that upkeep funds are only available after receiving a second Sure Pay confirmation message from HELB. This ensures that the loan has been successfully processed and disbursed. Without this message, attempts to withdraw funds may fail.

Another key point is that the scholarship portion of the HELB loan is now processed separately from the upkeep money.

In a recent announcement, HELB clarified that the scholarship component still exists but is no longer bundled with the upkeep disbursement. This change means that students should not panic when they see their upkeep balance reduced, as the scholarship section will be allocated differently.

Why HELB Mobile Withdrawal is Beneficial

The new withdrawal method has made life easier for thousands of students in Kenya. Unlike traditional bank withdrawals, which often involve long queues and delayed processing, mobile money transfers are instant.

Students in remote areas no longer have to travel long distances to reach a bank. They can access their upkeep funds on their phones, pay for food, transport, or study materials immediately, and continue with their learning without financial strain.

The introduction of the *642# code also improves transparency. Students can easily track their disbursements and withdraw only the amount they need at a given time, ensuring better financial management.

In summary, learning how to withdraw HELB upkeep funds to mobile money ensures students avoid unnecessary delays and get their financial support directly in their hands.

By following the outlined steps and meeting the set conditions, students can enjoy quick, safe, and reliable access to their upkeep loans.

About the author

Nicholas Olambo

Nicholas Olambo is a versatile journalist covering news, politics, business, investigations, celebrity, and sports with sharp analysis and in-depth reporting.

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