A new complaint has surfaced implicating QuickMart Supermarket’s Tom Mboya branch in Nairobi and its staffing contractor, Specific Talent Agency Kenya, in what appears to be a growing pattern of discriminatory and abusive workplace practices already seen in similar cases across the country’s retail sector.
According to a staff member working in the Loss Control department under Specific Talent, conditions at the Tom Mboya branch have become intolerable due to entrenched tribal favoritism and a culture of intimidation allegedly enabled by both branch-level leadership and higher management.
At the core of the complaint is a claim that the team leader overseeing Loss Control operations at the branch has fostered a toxic environment by systematically frustrating, isolating, and sidelining staff members perceived not to belong to her ethnic group or inner circle.
The staffer alleges that personnel decisions are no longer made based on performance or conduct, but on proximity to the branch leader — a situation made worse by the fact that she is reportedly in a personal relationship with a senior executive identified as her romantic partner.
This internal dynamic, according to the complainant, has created a workplace where merit is secondary to ethnic affiliation and personal loyalty.
The environment is described as one where dissent is punished, silence is rewarded, and grievances are ignored, resulting in deep frustration among staff who feel vulnerable and voiceless.
Specific Talent Agency Kenya, the third-party contractor responsible for staffing the branch, is also facing scrutiny.
Despite claiming to be a reliable employment agency, this case suggests that in practice, oversight over client worksites may be inconsistent.
The complainant suggests that the agency has failed to intervene despite longstanding concerns, allowing unchecked internal dynamics at the Tom Mboya branch to fester.
“Hi Cyprian. I am in Loss Control under Specific Talent which works under QuickMart, and I am kindly frustrated by the situation I am in. Please can you air my grievances to Specific Talent. It has now become tribalism, and many have been frustrated by this woman who leads us. She is untouchable because she has a relationship with this person called Peter, who is the head. I have stayed silent long enough. I work in Loss Control at Specific Talent, Tom Mboya branch, and what I have witnessed for months, even years, is unbearable. Tribalism, intimidation, favouritism. It is no longer a job, it is survival. Florence, your leadership has made this place toxic. You do not uplift, you divide. You have forced good people out, not because they failed, but because they did not belong to your tribe or circle. And Peter, as your husband, you have chosen silence. You have watched it happen and protected her instead of the people she continues to hurt. This is not just my story, it is the story of many. I speak anonymously, but I speak the truth. We are tired. The fear, the bias, the favouritism, it must stop. Enough is enough.”
This complaint mirrors a broader trend now being documented across multiple retail chains in Kenya, including a recent wave of allegations against Magunas Supermarket, where staff also cited ethnic bias, arbitrary deductions, lack of due process, and contempt for labour regulations.
What makes the current report noteworthy is that it adds a new layer: the involvement of a staffing agency in workplace disputes.
Because employees are hired through a third-party like Specific Talent, direct accountability becomes blurred.
Staff may find themselves with limited access to HR protections or clear channels for dispute resolution, especially when local supervisors and agency leadership are aligned.
QuickMart Supermarket, now the second-largest retail chain in Kenya after Naivas, operates more than 80 branches across the country and employs upwards of 8,000 staff.
The Tom Mboya location, situated in Nairobi’s busy central business district, is one of its key urban branches, making the allegations especially serious given the visibility of the site and the scale of customer and staff activity there.
Specific Talent, headquartered at Cassia Court along Kiambere Road in Nairobi, provides human resource outsourcing and flexible staffing to corporate clients across various sectors.
But over time, it has emerged not as a neutral HR partner but as a recurring feature in Kenya’s worsening labour abuse crisis.
Across multiple investigations and complaints involving major retailers, this agency’s name continues to appear, not as a solution, but as a structural enabler of workplace violations.
From Naivasha to Nairobi, dozens of workers have described similar grievances: ethnic discrimination, harassment, arbitrary terminations, unpaid wages, and total absence of grievance redress mechanisms.
And in many of these cases, the common denominator has been Specific Talent.
What makes this particularly troubling is that the agency is not only aware of these recurring issues. It has done little to prevent or correct them.
Despite being repeatedly flagged in employee testimonies and complaints, Specific Talent continues to supply staff to retail chains without instituting meaningful safeguards or accountability frameworks.
Rather than upholding labour protections, the agency appears to provide companies with legal distance from their workforce, creating a blurred chain of responsibility that allows supermarkets to evade direct liability while frontline workers are left with no one to turn to.
In effect, Specific Talent functions less like an HR partner and more like a human shield for employers by absorbing grievances, stalling labour action, and keeping troubled employees at arm’s length from parent companies.
Even more concerning is that many employees are unaware of their full rights under such arrangements.
Once deployed to supermarket branches, agency-hired staff often lack direct access to internal HR offices or legal representation, and complaints raised internally often go nowhere.
The ongoing QuickMart case, particularly at the Tom Mboya branch, now serves as a stark example of what happens when staffing firms are allowed to operate without regulation, transparency, or meaningful oversight.
How many more complaints must surface before the Ministry of Labour steps in?
Why are staffing agencies allowed to operate with impunity while acting as intermediaries in abusive work environments?
And how long can companies like QuickMart outsource labour while disowning responsibility for the conditions under which that labour is delivered?
If the trend continues unchecked, the retail sector risks cementing a dangerous model — one where third-party outsourcing becomes a cover for exploitation, and agencies like Specific Talent remain unaccountable, even as worker abuse spreads.
Are you a current or former worker at QuickMart or any other retailer staffed by agencies like Specific Talent?
Have you experienced discrimination, harassment, unpaid wages, or threats for speaking out? We want to hear from you.
Reach out to us confidentially through our social media platforms and help us shed light on the systemic abuse, discrimination, and exploitation facing outsourced workers in Kenya’s retail sector.
