Cnyakundi.com has received information from a person who has severally been food-poisoned by foods ordered through Uber Eats.
Despite the man trying to explain to Uber Eats that they need to consider better restaurants in the future that adhere to the strict standards of food handling so as not to food-poison their clients, the UberEats management kept sending him an automated message that repeats that they are not going to refund him, totally being inconsiderate to their client's pleas.
"That's what you guys don't get!!!. I don't need a refund!!!!! I need you to have the same food safety standards you maintain on Europe & USA & Asia...I could as well g to the hospital right now...get the documents to show that I am sick and sue UBER for negligence".
In Kenya, the law allows one to sue a restaurant or any establishment selling food if they get food-poisoned. Question is, how can one go about suing a restaurant for food poisoning? Realistically, it can be difficult to prove that food from a particular restaurant caused food poisoning. It becomes harder if a lot of time has passed from the time you had the meal to the time you are taken ill because of causation
However, digestion takes three hours and if one is observant enough they can note when the symptoms start would be a good place to begin.
Another way to get ahead of the situation is by being diligent enough to have kept leftovers of the food, which will be the evidence presented in court after testing that the food was indeed contaminated.
However, there’s still a problem in the above.
The restaurant can claim in court that it is you who contaminated their food after it left the premises.
However, you have a better shot at a successful suit if you’re not the only one who was affected or if you’re lucky in some cases, a product recall or a health agency warning may be issued greatly favouring your claim.
In this case, a class action suit – which is a suit instituted by many people affected by the same issue and arising from a similar set of facts or a similar series of events.
A lawyer advises that one can sue under the tort, specifically the tort of negligence.
You would need to prove three key ingredients: that you were owed a duty of care; that the duty of care was breached, and that as a result, you suffered harm or injury. Has anyone ever succeeded in a food poisoning case in Kenya though? “In Kenya, the hallmark case on poisoning is Kenya Breweries Limited versus Godfrey Odoyo (2005). In this case, Mr Odoyo fell sick after consuming two of the three Tusker Malt Lager beer he had bought at a local bar in Mathare. He was successful and awarded Sh70,000 in general damages and Sh21,990 for pain and suffering”, writes the Daily Nation. Liability “In a food poisoning claim, all parties involved in the chain of distribution can be held liable,”
This includes manufacturers, retailers, the local authorities and all other stakeholders involved.
According to the lawyer, a restaurant owes you a duty to deliver well-cooked food handled under hygienic conditions.
Your local supermarket owes you a duty to reasonably ensure consumable products they sell are safe for consumption.
Here are the screenshots of the exchanges between a client that suffered and an adamant Uber Eats admin called Hamza: