Reports of intimidation, procedural irregularities, and troubling internal conduct have begun to cast a long shadow over Treasure Communications Limited, a once-celebrated Below-the-Line (BTL) marketing agency headquartered in Nairobi and whose influence spans across East Africa.
At the heart of the growing unease is Fidelity Connect Limited, a recruitment and cross-border placement venture widely believed to be a sister startup under the stewardship of Treasure Limited's long-serving Managing Director. Ex-employee humiliated at Fidelity Connect offices after unfair dismissal and denied access to personal belongings.
Branded as a gateway to global work and education opportunities, Fidelity Connect has recently come under fire for what is being described as a deeply exploitative and chaotic internal culture, one that now appears to reflect longstanding grievances often whispered within the corridors of its older counterpart.
According to a detailed first-hand account shared with us, a former employee, one of many young professionals drawn to the promise of career growth within these two interlinked enterprises, was subjected to what can only be described as an ordeal of intimidation and humiliation upon returning to the office premises to collect her personal effects after what she characterizes as an abrupt and undocumented termination.
What began as a routine effort to retrieve her belongings allegedly escalated into a disturbing episode involving unauthorized restraint, a mysterious handcuff-wielding company driver, and the intervention of police officers from Muthaiga Police Station, all pointing to a deeply unsettling use of force within what should have been a professional workplace setting.
The episode, while alarming in isolation, seems to mirror broader allegations surrounding both entities, particularly claims of arbitrary dismissals, opaque human resource systems, and a working environment that leaves little room for transparency or lawful recourse.
Within the walls of Treasure Communications, a firm lauded for its seamless activations and continental ambitions, employees have long murmured about a revolving-door hiring culture, unchecked managerial aggression, and a leadership style that belies its calm outward presentation.
Meanwhile, within Fidelity Connect, described on paper as a polished facilitator of global mobility and investment partnerships, staff members speak of a climate defined by fear, manipulation, and sustained psychological pressure.
A particularly central figure in this internal drama is said to be the company’s General Manager, reportedly an expatriate without proper work authorization, whose leadership has allegedly taken on a punitive tone, laced with surveillance-style control and relentless micromanagement.
Below is a detailed firsthand account shared by the aggrieved former employee, whose ordeal offers a striking glimpse into what she describes as a toxic blend of administrative impunity, unlawful conduct, and emotional distress at the hands of senior figures within both Treasure Communications Limited and its affiliated startup, Fidelity Connect. "Hey Cypran. Treasure Communications MD Francis Mworia has a start-up called Fidelity Connect LTD. He has hired a GM who is a Zimbabwean lady with no work permit harassing Kenyan employees at will. They fired me with no paperwork at all, I went to pick my personal items and demanded for them at which point that Zimbabwean chick called the MD to address it. The MD Francis Mworia came with his driver and a security guy and instructed the driver to handcuff me, of which he did. How can a driver be in possession of handcuffs and at this point after they threw me out I reported to Muthaiga Police Station and they gave me an OB and escorted me back to the office premises. It is a crime for an ordinary person to carry handcuffs and use them to threaten and intimidate. Once they saw police presence they all hid in their offices including the MD. As the MD of Treasure Communications they have been anikwad several times for mistreating and mishandling employees. They have a thousand and one court cases and they are always hiring and rehiring. The new start-up Fidelity is an agency that's supposed to take people to the Gulf and please let people know it is not a reliable agency and they are out to con people. Recently they had to refund registration fees for people who had paid months ago and were to travel but did not. The MD and the whole management system is a scam and he should be ashamed. I am particularly shocked because he portrays a very calm professional-like facade but he is a monster that kills dreams. The handcuffs part is a serious crime and I will not rest until he takes accountability. I will also be addressing him on infringement of my rights as an employee by not giving me the necessary paperwork after termination. As far as I am concerned it's like I'm still their employee. No one in the company cares anyway. Kindly expose this charlatan. When I went with the police wakajificha and the driver who handcuffed me akaona police akatoroka... jumped over a fence or something. All I want is my personal belongings, which includes my school books as I'm still studying, a Bible which was a treasured gift from my sister, my shoes, 2 flat irons, a mouse and a camcorder. As for my dues, I will forfeit their dirty money. It is fine. Also HR department is a colossal joke... they hire every 6 months just for Ops. GM wa hiyo start-up ya Fidelity, that illegal alien kazi ni kukalisha rasa from morning to evening kama amejifungia kwa office making calls every other hour to bully. I used to jump with anxiety every time I'd hear the phone ring 'cause najua tu it's her tryna mess me up. Include 2-hour Monday morning meetings just to criticize the team. Aii huyu mama zii. Arudi tu kwao." As these serious allegations continue to emerge, what is becoming clear is the widening gulf between the public image of these ambitious ventures and the lived realities of those operating behind the scenes.