Hello,
I was advised to contact you as you may be able to assist me in regards to this matter.
I flew out of JKIA on April 19 with KLM. I was checked in by Kenya Airways staff for my KLM flight. Upon arrival at my final destination, one of my bags was missing.
Within 24 hours my bag was recovered in Amsterdam, and I was told the bag was damaged and all contents missing. This included at 17kg Persian Rug, 2 large wooden sculptures and several medical files and prescription medication (liquid form). I was told that the bag arrived empty in Amsterdam, and it was purposely damaged to make it seem like it fell apart. I got in touch with KAA, and they stated that they would review footage. After one week they reported that they did not see anything out of the ordinary. However, some contacts from within the airport have told me otherwise. Furthermore, KLM insists that the bag arrived empty from Nairobi. KQ also keeps deleting my posts on their social media page which fuel my suspicion of everything happening. I honestly do not know who to believe, but I want my story to be shared with the community, so they are well aware of this operation happening. Caption: KQ Kept deleting her social media complaints and even blocked her. Is this how to handle a customer ? Seriously? No wonder KQ will never revive. Management is possibly involved, and all are in cahoots with one another. No amount of money will ever replace my family rug, it is one a kind and even has my grandmother's name woven into it. If such a large item like mine can go missing and nobody bats an eye, we can only imagine what is being done to others people's smaller items.
I would be happy to share my story with the public and give you all the evidence and communications with KLM, KAA, KQ, etc.
Please let me know how I can get my story shared widely through your networks.
Thank you, Ghoncheh Lee Attached: KAA Letter View document