James Mwangi, Equity Bank Group CEO
Hi Cyprian Nyakundi,
I have a concern worth your attention.
My sister applied for a loan which she was given.
Then someone called her claiming the account was inactive, and he identified himself as the person who assisted her to apply for the loan.
She was ordered to key in some numbers, which she did.
After which the so called staff from Equity Bank switched off his phone.
She received a message that she had withdrawn Kshs. 250k from her account.
The following day she reported the issue to the police and Equity Bank, Eldoret branch.
Checking in the system, the transaction had been done by a John Muchiri who used his Equity Bank Account to steal money from my sister.
The Branch manager told her they are going to follow up the issue.
It's so sad with these increased cases of fraud moreso in banks.
I am 100% sure, this is a bank staff who defrauded my sister.
I rate Equity Bank as the worst ever.
Customers money is not safe with this Bank.
I am dissapointed!