Safaricom Chief Customer Officer Sylvia Muthoni Mulinge (Left) and CEO Peter Ndegwa,
As Safaricom gains in subscriber numbers, the challenge of security becomes even more grave.
However, for a firm that doesn't blink an eye in stealing patents and utility models, one doesn't have to guess much why clients are losing money in their MPESA wallets.
https://nyakundireport.com/safaricom-ceo-peter-ndegwa-caught-stealing/
It might be an internal thing; where staff, just like their firm, feels the greed to get rich quickly or to show off to friends.
In this article, a client complains that a USSD system combination might have been used to capture his National ID and he fears he might end up with a 'cleaned MPESA account'. As Safaricom gains in subscriber numbers, the challenge of security becomes even more grave. This has not been made better by having a Kenyan from entitled and kleptomaniac tribe at the helm, mix this with the economic hardship occasioned by Covid-19, then you have a potent situation. During the beginning of the internet, and even now, most people are stolen from due to greed which lies to them to click suspicious links sent to their emails.
For those in the know, this USSD scam seems just like that.
Check the explanation below and please don't be greedy for money like Safaricom, work an honest living; if you feel the urge to commit a crime, it is better to organise your community around the need to petition the govt to resign, for they'll have failed in their work to improve your life.
The below email was sent to Safaricom's MPESA Business unit for action Hello there, Out of concern, kindly advance customer security in this service. Out of curiosity, I attempted a mobile loan application with Bayes. Below were their instructions. Dial 234# select option 5,1, then 3 to change email to [email protected] and follow instructions to send your 6 months statement for review. I followed the above steps, believe you me, it was very easy only that i declined. I believe this guys have my id number, the password to my Mpesa statement. This leaves Kenyans in a very risky position of infringement of data security. Kindly do something. This is a MPESA system breach that could cost you, just don't be greedy like Safaricom.
Don't take this issue lightly, in 2019, hackers stole over Sh30 billion from Kenyan banks, and the figure is rising. The amounts stolen from banks through cybercrime have risen over the years, from Sh14 billion in 2015, Sh17 billion in 2016 and Sh21 billion in 2017.