Japan-based motor vehicle dealer JPC Trade Limited A Kenyan vehicle importer is counting losses after a botched deal involving a Japanese motor company.
Writing to this blog on Wednesday, January 11, 2022, the victim faulted JPC Trade Limited for shipping him a car with major mechanical problems.
When the said vehicle, a Toyota Fielder Hybrid, arrived at the port of Mombasa, his clearing agent discovered the engine could not start.
A mechanic later performed a diagnosis and confirmed that its hybrid batteries were dead.
The businessman says that his efforts to reach out to JPC Trade Limited have proved futile, adding that its representatives in Japan are uncooperative on the matter.
This unfortunate situation has left him between a rock and a hard place, as the vehicle’s buyer back in Kenya is constantly on his neck.
The customer who completed full payment is quickly growing impatient. “Hi Cyprian Nyakundi, This is Hezbon Makori. I have an issue with a Japanese Auto company called JPC TRADE where I imported a Toyota Corolla Fielder Hybrid for a client. The vehicle arrived at the port of Mombasa last year in November. Once I paid all the clearance costs (duty + port charges), my clearing agent went to pick up the vehicle from the CFS and found out that the car engine could not start. I looked for a mechanic who diagnosed the car and found out that its hybrid batteries were dead. They even towed the vehicle from the ship to the CFS because the engine could not start for it to be driven. I have tried to reach the JPC TRADE office in Japan and Nairobi and the guys there are very uncooperative. In just a few days, the vehicle will start incurring demurrage charges. To make matters worse, I imported this car for a client who has been on my neck every day since she completed making payment. This is the bank transfer to JPC Trade Limited. Please highlight my issue so that I can get help. Thanks for the great job you're doing,” the victim wrote.