This is a very sad story. It is on how an Mpesa Agent lost her 24,987 to a rogue Kenyan yet her cries to Safaricom have been ignored . Hellen, Not her real Name, sent 24,987 to a person Registered with phone number 0714693900- Jeremiah Mutunga. This fella immediately withdrew all the cash and efforts to reverse the transaction by Safaricom were fruitless. Last year, A Kenyan wrote an article How to Bargain with a Kenyan Thief and this prompted many Kenyans to take it on social media to condemn Safaricom's System that is not concerned with Users Security when carrying out transactions . The blogger gave very good suggestions that Safaricom is not ready to implement . Establish a CITIZENS’ protection system against mobile transfers fraud. Henceforth, you’ll only have to post the name and number of your MPesa thief on social media, and he/she will be found. Safaricom must find a viable system of protecting its clients from theft. (Something as simple as letting our mobile phones pick up the recipient’s name in that last check before we hit send for MPesa). Now, this hardworking lady has lost her money but Safaricom has told her to report to the police . Report to who? After sending 24,987 to a wrong number . Hey guys, error is to human and you can unknowingly send money to a wrong number . Lets accept that but the only help Safaricom can offer us is " Report to police ?" When we tried to contact Mutunga, He told us to Report to the police if that is what we want, he is not gonna return the Cash. That is what he told us When someone tells you that way, it means they have been stealing money but nothing has ever happened to them . Lets petition SAFARICOM TO DO SOMETHING ABOUT THEIR CUSTOMERS SECURITY.
I have tried to call safaricom and after a long chat they have told me me that there is nothing they can do. They have advised me to report to the CID ...Lol...they have told me the thief has rights and what they can do is limited