Workers employed through Treasure Limited, a Nairobi-based marketing and distribution agency known for managing sales, merchandising, and in-store promotions for major FMCG brands, have come forward with grievances tied to their deployment at Supa Loaf outlets across the city. Contracted workers assigned to Supa Loaf outlets say low pay, delayed salaries, and deductions tied to delivery documentation have left their incomes unpredictable under a labour arrangement managed by Treasure Communications Limited.
Treasure Limited operates across several East African markets and supplies contracted labour to companies such as Mini Bakeries, the manufacturer of Supa Loaf, a household bread brand produced in large volumes from factories in Nairobi and Mombasa and distributed nationwide through an extensive retail network.
According to the workers, this subcontracting arrangement has placed them in a vulnerable position marked by low wages, unexplained deductions, and salary penalties linked to Goods Received Notes processes that they say fall outside their control at retail outlets.
They say delayed or reduced pay has strained their livelihoods, with some reporting missed rent payments and days without food, prompting collective appeals for clearer pay structures, fair handling of GRNs, and humane treatment within a supply chain that sustains one of Kenya’s most recognizable consumer brands.
The disgruntled workers are now calling for an urgent review of their engagement terms, seeking timely and predictable pay, clear rules on deductions, and an end to penalties tied to Goods Received Notes that arise from outlet access, delivery timing, or coordination gaps beyond their role.
They want Treasure Limited and Supa Loaf’s management to put in place transparent payment systems, shared responsibility for GRN handling, and basic worker welfare safeguards that allow contracted staff to earn a stable living from the distribution chain they sustain. "Hello Cyprian. I am writing this note on behalf of myself and other staff working under Treasure Limited agency assigned to Supa Loaf. We would like to raise serious concerns regarding how we are being treated, especially on matters of payment and GRNs. Firstly, our salaries are very low and do not match the amount of work we do. Even with the long hours, working on holidays and targets we are expected to meet, the payment we receive is not fair or motivating. Sometimes deductions are made without clear explanations, which leaves us frustrated and demoralized. Secondly, there are constant issues with GRNs. In some cases, when GRNs are missed or delayed due to factors beyond our control, our salaries are affected negatively of which I do not see why they deduct them from our salary yet we are not the ones who buy the bread and also the bread goes to them for their own benefits. We are penalized even when the challenges arise from outlet access, timing, or lack of proper coordination. This has made our earnings unstable and unreliable. Overall, this situation feels like mistreatment, and it has greatly affected our morale and wellbeing. We kindly request that management reviews the payment structure, GRN handling process, and overall treatment of staff under this agency so that fairness and transparency can be restored. We hope our concerns will be taken seriously and addressed as soon as possible. Please air this so that we can get a solution tunafungiwa nyumba some of us tumelala njaa three days consecutive. Kindly help thank you."