A frustrated client has faulted African Capital Limited for failing to process a stop order to notify his employer that he completed the repayment of a loan that he borrowed from one of his two accounts with the lending firm.
Writing to this blog on Wednesday, July 20, the victim explained that he forwarded a receipt of payemt to African Capital last month as proof that he honored the full amount.
They promised to promptly act on the matter.
This, however, was not the case.
Weeks later, deductions were still active on his payslip because his employer had not been properly notified through a stop order.
Ever since then, the company's officials have gone rogue and deliberately ignore all his attempts to seek an audience regarding the sensitive issue.
They even went to the extent of blocking him from accessing their Facebook page. "Hi Cyprian, I have an issue with African Capital Limited. And please hide my identity. I have two loan accounts with African Capital, and last month I decided to clear one account after paying the full amount of money indicated on their statement. I then forwarded the receipt of payment to their email address where they promised to process the stop order and send it to the employer. They assured me that the deductions would be stopped, but to my surprise, they didn't send the stop order to the employer as the deduction was not stopped. I texted them today on Facebook but they are rude in answering my questions. They even blocked me," the source laments.
African Capital Limited was established in 2004 and currently provides loans to civil servants, teachers and salaried employees of reputable organizations in Kenya.
Over the years the company has grown gradually and has a substantial customer base across the country.
One only wonders if the rest are also treated just like the victim above.