Junior employees at JTC Technology Kenya Limited have exposed delayed salaries, difficulties obtaining payslips, removal of commissions promised in their contracts, unequal employment terms and increasing pressure from the Human Resources department whenever they raise concerns about their treatment.
In a complaint submitted to Nyakundi Report by a worker who requested anonymity, the employees say they have for some time been struggling with employment issues that management has failed to resolve, leaving junior staff feeling that they have little room to question decisions affecting their pay, leave days and general working conditions.
One of the most immediate concerns raised is delayed payment of salaries. The workers say their employment contracts provide for specific payment dates, but salaries have repeatedly arrived later than agreed despite assurances from management that the problem would be corrected. For employees who rely on a monthly salary to meet rent, transport, food and other household expenses, the complainant says repeated delays have created unnecessary financial pressure.
According to the complaint, some employees have had to make as many as five follow-ups before receiving their payslips, while others receive the documents without having to ask. The complainant says HR has also failed to respond adequately when employees raise questions about discrepancies in their pay, leaving workers without clear explanations about how their salaries have been calculated.
The biggest concern, though, appears to be the removal of sales commissions. The junior employees say their contracts provide for commission payments for every appliance sold, but the arrangement has since been replaced with sales targets which they describe as extremely difficult to achieve. They believe the change has effectively taken away a source of income that formed part of the terms under which they accepted their jobs.
The workers are now questioning whether an employer can simply replace a commission arrangement contained in an employment contract with a new target based system without properly addressing the contractual terms and obtaining the necessary agreement from employees.
Hello Nyakundi kindly hide id I hope this message finds you well. I am writing to seek your professional advice regarding a number of ongoing issues at my workplace, JTC Technology Limited, which I believe may amount to breaches of our employment contracts and possibly labour law. Below is a summary of the concerns I would like you to raise on our behalf, the junior staffs.
Delayed Salaries – Salaries have repeatedly been paid later than the dates agreed in our contracts, despite assurances from management that this would be corrected.
Withheld Payslips – Staff members have had to request payslips multiple times (sometimes up to five follow-ups) before receiving them, while other employees receive theirs without having to ask. HR has also failed to respond when staff raise concerns about pay discrepancies.
Removal of Commission – Our contracts specify commission payments on each appliance sold. This has since been removed and replaced with sales targets that are, in practice, very difficult to meet, deliberately denying staff commission they are contractually entitled to.
Unequal Contract Terms – New employees believed to be relatives of the seniors have reportedly been offered more favorable contract terms than staff who have been with the company and who already have the necessary experience acquired in years of serving.
Unimplemented Statutory Salary Increase – The government-directed 12% salary increase has not been implemented, inquiry to this leads to contract termination responses.
Undermining junior staffs by the HR who whenever a serious issue is raised concerning toxic work relationships, he responds by threatening to issue warning letters. For far too long, the junior staffs are living in duress, no leave days, a lot of bottlenecks on application of sick leave, annual leaves and so on. It is high time call out on these obnoxious, mistreat, dictatorship and unfair treatment.
This question is important because Kenya's Employment Act requires an employer to provide an employee with written particulars of employment, including the remuneration or rate of remuneration, the method of calculating that remuneration and other benefits.
President William Ruto announced a 12 per cent wage increase during the May 1, 2026 Labour Day celebrations, idearly, the presidential directive is an immediately enforceable legal requirement for every private sector employee. The increase, however, required the relevant legal and regulatory process before becoming binding.
JTC Technology Kenya Limited is an active importer of household appliances and other products, with trade records showing imports including refrigerators, televisions, cookers and other electrical appliances. The company has also appeared in Kenyan court records in an employment related matter, including a 2025 High Court ruling involving an appeal against a Small Claims Court judgment.
For now, the workers are calling for an independent examination of their complaints and for management to address a growing atmosphere of fear among junior employees.