Employees at Casa Marketing Solutions have raised fresh concerns over what they describe as persistent delays in the payment of salaries, saying the situation has pushed many workers into financial distress and left morale at an all time low.

According to the whistleblower, employees have repeatedly gone for extended periods without receiving their salaries on time, making it difficult for many to meet basic financial obligations.

Workers say they are struggling to pay rent, buy food, educate their children and meet other household expenses because they cannot predict when their salaries will be released.

According to the complainant, frustration has continued to grow among staff, with many questioning why salary payments are allegedly delayed despite employees continuing to report to work and perform their duties.

Some workers believe salary funds are intentionally held before being released, a perception they say has eroded trust between employees and management.

The complainant says the uncertainty surrounding salaries has created a stressful working environment where many employees report to work without knowing when they will next be paid.

Workers further allege that the financial pressure has affected productivity, motivation and overall staff welfare.

The whistleblower also claims the prolonged salary delays have contributed to misconduct within the workplace, alleging that some employees have resorted to theft after finding themselves in desperate financial situations.

The complainant argues that while individual misconduct should be dealt with according to the law, employers also have a responsibility to ensure workers are paid on time as required under Kenya's employment laws.

Employees are also calling for clarification over reports that Casa Marketing Solutions either lost or had a contract with Coca Cola Beverages Africa Kenya terminated over issues linked to employment practices and delayed salary payments.

The circumstances surrounding those reports remain unclear and would require independent verification.

The concerns mirror complaints that have recently emerged in Kenya's marketing and outsourcing sector, where workers from several firms have accused employers of delaying salaries while continuing normal business operations. Labour experts have repeatedly warned that delayed wages can expose employers to legal action under the Employment Act, which requires employees to receive their wages within the agreed payment period.

Employees are now calling on the State Department for Labour and Skills Development, the Directorate of Labour, and labour inspectors to investigate the allegations, establish whether employment laws are being complied with and ensure workers receive their wages without unnecessary delays.

In recent months, workers from organisations including ICS Technical College, Orbit Products Kenya, and Family Health Options Kenya (FHOK) have publicly complained of delayed salaries, unpaid terminal dues and prolonged wage disputes.

Those cases triggered widespread public concern and renewed calls for the Ministry of Labour to crack down on employers accused of withholding workers' earnings. Employees at Casa Marketing Solutions now fear their situation reflects a growing pattern where some employers continue operations while workers shoulder the financial burden of delayed wages.

Employment law requires employers to pay wages within the agreed period unless there is a lawful reason for any delay. Labour experts note that repeated salary delays can amount to unfair labour practices, particularly where employees continue working without clear communication from management.

Below is part of the complaint received.

We wish to lodge a formal complaint against Casa Marketing Solutions regarding the persistent delay in payment of employees' salaries.

Employees continue to experience financial hardship because salaries are not paid on time. Many workers are unable to pay rent, meet basic household needs, or support their families due to these delays.

There are widespread concerns among employees that salary funds are intentionally held before being released while workers continue to suffer. This perception has created frustration, loss of trust, and low employee morale.

The continued salary delays have also reportedly contributed to workplace misconduct, as some employees have resorted to theft due to financial desperation. This has damaged both employee welfare and the company's reputation.

There are also reports that Casa Marketing Solutions lost or had a contract with Coca-Cola terminated due to these employment and payment-related issues. We request that these reports be investigated as part of any inquiry.

We respectfully request that the Labour Office investigate these concerns, ensure compliance with employment laws regarding timely payment of wages, and take appropriate action to protect employees' rights and welfare.

Thank you for your attention to this matter.