For many employees at Coca-Cola Coastal Bottlers Limited, the biggest question is no longer about what is happening inside the company.

It is why nothing appears to happen after concerns are raised.

Over the past several months, Nyakundi Report has received multiple complaints from current and former employees raising concerns about the company's leadership, workplace culture and employment practices.

The complaints, many of them from employees who requested anonymity for fear of losing their jobs, repeatedly mention the same senior officials.

Chief Executive Officer Seth Adu-Baah.

Chief Commercial Officer Joseph Yeboah Mensah.

Workers say they have raised concerns internally for months, yet both executives remain in office and continue to oversee the company's operations.

That has left many employees asking one question.

Who is holding management accountable?

Several workers told Nyakundi Report they believe their complaints have either been ignored or dismissed.

Some say colleagues who spoke up eventually lost their jobs.

Others claim they have remained silent because they fear becoming the next targets.

Still, the consistency of the complaints raises another question.

If multiple employees continue raising concerns about the same executives over an extended period, what action has the company taken to examine those concerns?

Large multinational companies rarely rely solely on operational performance.

Corporate governance is equally important.

Across Coca-Cola's global system, companies publicly commit themselves to ethics, integrity, respect in the workplace and speaking up without fear of retaliation.

Those commitments are not simply marketing statements.

They are supposed to guide how complaints against senior executives are handled.

That is why many employees say they are surprised the executives named in repeated complaints continue occupying positions of authority without any visible indication that an independent review has been conducted.

The issue extends beyond the executives themselves.

It raises questions about the company's board.

Corporate governance experts often describe the board of directors as the final line of accountability.

Its role is not simply approving budgets and financial reports.

It is expected to examine serious concerns raised about senior leadership, particularly where complaints involve workplace culture, employee welfare or possible breaches of company policy.

Employees interviewed by Nyakundi Report say they have seen no evidence that their concerns have resulted in meaningful engagement.

That perception, whether accurate or not, has fuelled frustration inside the company.

The concerns also touch on Kenya's labour laws.

Article 41 of the Constitution guarantees every worker the right to fair labour practices.

The Employment Act protects employees from unfair treatment and provides mechanisms for addressing workplace grievances.

If workers believe those protections are not being respected, they are entitled to seek help from the Ministry of Labour and Social Protection, the Labour Commissioner, or the Employment and Labour Relations Court.

Where allegations involve workplace harassment or discrimination, employers are also expected to investigate complaints promptly and fairly.

The longer serious complaints remain unresolved, the greater the risk that confidence in management continues to erode.

A comment from Seth Adu-Baah and Joseph Yeboah Mensah regarding the concerns raised by employees had not received responses by the time of publication.

Coca-Cola Coastal Bottlers Limited should also clarify whether complaints against the executives have been formally received, whether internal investigations have been conducted, and what measures, if any, have been taken to address employee concerns.

For many employees, the issue is no longer about individual personalities.

It is about confidence in the company's leadership.

They say they simply want to know whether complaints against senior executives receive the same level of scrutiny that ordinary employees would face if similar concerns were raised against them.