What was meant to be a smooth home relocation turned into a frustrating ordeal for one Kenyan resident after hiring Keja Move, a moving company operating in Nairobi and its environs.
According to the affected client, Keja Move was contracted to help with household relocation, a service the company claims to offer with professionalism and care.
During the move, the company allegedly damaged a suitcase and a washing machine, leaving the client with costly repairs and no compensation.
False Promises and No Follow-Up
After the incident, the client contacted the company to report the issue.
The management, reached via phone number 0711 931 212, which is registered under the name Brian Kaleli, acknowledged the complaint and promised to resolve the matter within seven days.
“They told me they would sort it out in a week. That was weeks ago. Since then, they’ve stopped responding to my calls and texts,” said the client.
“They Don’t Care About Clients’ Property”
The customer said the most upsetting part wasn’t just the damage but the complete lack of follow-up.
Multiple attempts to reach the company have been ignored, calls go unanswered, texts are not returned, and no effort has been made to assess or cover the damaged items.
“It’s not just poor service but also disrespect. They handled my property carelessly, and when things broke, they just disappeared,” the client added.
A Warning to Other Kenyans
This case reflects a broader problem with moving companies in Kenya that operate without clear systems for accountability, insurance, or customer care.
Consumers are advised to:
Research companies thoroughly before hiring movers.
Check for online reviews or ask for referrals.
Insist on contracts or service agreements outlining liability for damages.
Take photos of items before and after the move in case of disputes.
Keja Move had not responded to the public complaint by the time of publishing.
Calls placed to 0711 931 212 have gone unanswered.
