Sending money across different mobile networks in Kenya has never been easier. Safaricom introduced Mpesa Tuma Popote to make sure customers can send money from Mpesa to Airtel Money and Tkash on Telkom without stress.
This service has eliminated the hustle of relying on only M-Pesa-to-M-Pesa transfers. With just a few steps, you can transfer money directly to friends, family, or business partners on other networks quickly and securely. This guide explains everything you need to know.
Understanding How To Send Money To Other Networks Via Tuma Popote
Mpesa Tuma Popote is available to every Safaricom subscriber registered on Mpesa. The service allows you to send money to Airtel and Telkom customers who are registered on Airtel Money or Tkash. Unlike sending money to fellow Mpesa users through the app or SIM toolkit, you must use the USSD shortcode *334#.
The funds are credited instantly to the recipient’s mobile money wallet. The customer on the other network can then withdraw the funds using their service provider’s normal withdrawal channels. Daily Mpesa limits apply, and Safaricom tariffs remain the same for sending money.
Steps To Send Money To Other Networks Via Tuma Popote
The process of sending money is simple. Here is what to do:
- Dial *334# on your Safaricom line.
- Select Send Money.
- Choose Send to Other Network.
- Enter the mobile number of the recipient.
- Key in the amount you want to send.
- Confirm and complete the transaction using your Mpesa PIN.
This method also works when sending money to unregistered customers on other networks. In that case, the normal charges for sending to unregistered users will apply.
What To Do If You Send To The Wrong Number
Mistakes happen, and sometimes money may be sent to the wrong recipient. Mpesa Tuma Popote allows you to request a reversal. To initiate this, immediately call Safaricom customer care by dialing 100 or 200.
You can also send an SMS to the same numbers with details of the wrong transaction. Safaricom will guide you through the reversal process.
Limits And Charges On Tuma Popote Transfers
Safaricom has set limits for sending and receiving money via Tuma Popote. The minimum you can send is Ksh 101, while the maximum is Ksh 150,000.
The current Mpesa on-net tariff applies, meaning you will not pay more than what you usually pay when sending money to another Mpesa user.
For the recipient, charges depend on their provider. For example, Airtel Money or Tkash will apply their own withdrawal tariffs when the recipient withdraws the funds.
Accessing Money Sent Via Mpesa Tuma Popote
When you send money via Tuma Popote, the recipient receives it directly in their mobile money wallet. They can access it through Airtel Money or Tkash menus, depending on their network. The withdrawal charges will be based on the provider’s tariffs.
This seamless process makes Mpesa Tuma Popote one of the most convenient mobile money services in Kenya today.
