Reports from workers contracted by Kamtix Cleaners, a company that specializes in professional cleaning for offices and residences, indicate that even after repeated complaints by staff about delayed wages, long shifts and coercive supervision by management, employees continue to experience harsh working conditions, with multiple accounts from various work sites showing that these issues persist across the company.
Staff describe being required to maintain coverage from early morning until late evening without lawful breaks or rotations, while attempts to secure payment or clarify employment terms are met with dismissive responses, administrative indifference, or threats of withholding entitlements, leaving workers under constant economic pressure and occupational strain.
Just weeks after workers at Nairobi Hospital reported similar grievances, employees stationed at Kenyatta Hospital have come forward with complaints that mirror those earlier statements, indicating that the problems are not isolated to a single site.
Earlier submissions from workers contracted at Mwai Kibaki Hospital described unpaid wages, delayed remuneration, and repeated attempts to contact the company’s CEO, Mohammed Ali, who reportedly responded with abusive and vulgar language when approached, revealing failures in leadership accountability.
These new reports, along with multiple similar submissions from other workstations across the city, suggest a recurring pattern in the company’s operations, where staff across various locations continue to struggle with delayed remuneration, extended shifts, limited rest, and management practices that leave them vulnerable to economic stress and workplace strain.
The workers are now calling for immediate intervention from the Ministry of Labour and relevant regulatory bodies to ensure that Kamtix Cleaners fulfills its legal obligations to pay all outstanding wages in full, provide lawful working hours with adequate breaks, and institute proper oversight of supervisors, while urging institutions that contract the company’s services to take responsibility for monitoring compliance with labour standards, protect staff from retaliatory actions, and guarantee that future contracts include mechanisms to safeguard employee rights and prevent further exploitation.
“Good afternoon Cyprian. I saw your post about the issues at Nairobi Hospital with Kamtix Cleaners, and I felt compelled to reach out because we are experiencing the same problems here at Kenyatta Hospital. I work with Kamtix Cleaners, and for the past three months we have not received full payment for our work; sometimes we are paid for only one month out of three, and even then the amounts are incomplete, with some receiving Ksh 7,200, Ksh 6,000, or Ksh 9,000. Many of us are struggling to manage our basic needs while management continues to give excuses without clear answers or timelines. You have always stood up for workers in these situations, so I am requesting your help to bring attention to this issue. We simply want to receive the wages we have worked for and to be treated fairly, without fear of retaliation. Thank you for your time and for continuing to support workers who are being mistreated.”
