A section of doctors working at the Aga Khan University Hospital have reported delayed and unpaid salaries, a situation that has created distress and uncertainty among medical staff while affecting their morale and the smooth delivery of patient care.
The affected doctors are primarily from the hospital’s Outreach Division, a unit responsible for providing healthcare services beyond the main hospital facilities, including community programs and remote patient care initiatives.
Medical personnel in this division report that repeated inquiries regarding their remuneration have yielded no clear responses or explanations, leaving staff uncertain about when they will receive their due payments.
The delays have created a tense working environment, as doctors who remain committed to providing quality healthcare are forced to manage both professional responsibilities and financial strain.
They are now calling out the Aga Khan University Hospital leadership for urgent intervention to clarify the reasons behind the delayed and unpaid salaries, provide a concrete timeline for payment, and implement measures that protect the welfare of frontline doctors whose dedication to patient care continues unabated despite the financial uncertainty and workplace strain.
Below is an email that was sent affected doctors, detailing the ongoing challenges with delayed remuneration, the lack of clear communication from hospital management, and the urgent need for immediate action to resolve the salary backlog and safeguard staff welfare.
“Good evening Cyprian. I am writing to raise a matter of serious concern affecting the Aga Khan University Hospital Outreach Division. A number of doctors working in this division have not been paid their dues, and repeated follow-ups have not yielded any clarity or explanation for the delays. This issue is having a direct impact not only on staff morale and well-being, but also on the continuity and quality of patient care. The lack of transparent communication regarding the cause of these delays has created an environment of uncertainty and distress among medical professionals who remain committed to serving patients despite these challenges. As an institution that upholds the highest standards of ethics, accountability, and patient-centered care, I believe it is imperative that:
1. Immediate clarification be provided regarding the reasons for the non-payment of doctors.
2. A timeline and concrete plan be communicated for resolving the salary delays.
3. Measures be instituted to prevent recurrence of such issues, ensuring that frontline staff are treated fairly and with respect.
I trust that the leadership will urgently and transparently address this matter, consistent with the values of the Aga Khan University and in recognition of the vital role doctors play in delivering healthcare to our communities.
Respectfully.”
