This archive report was first published on 21 May 2020.
As of now, SWVL Kenya has successfully met all the regulatory requirements set by the National Transport and Safety Authority (NTSA), a significant milestone for the company.
According to Dip Patel, General Manager for SWVL in Kenya, the company is ready to resume operations once the current pandemic lockdown is lifted. ‘We are pleased that we have resolved all issues with the NTSA and that’s extremely important for us. Once we exit the lockdown, we will be able to steadily bring back our operations and we can now show our corporate customers that we have met all the regulatory requirements’, said Mr. Patel.
SWVL has paused all its rides due to the pandemic situation, but it is eager to resume operations and begin onboarding existing bus owners and public transport SACCOs. This move aims to benefit the entire ecosystem with a more inclusive approach.
‘We have continued to engage with the NTSA to arrive at a framework that will support technology-enabled transport solutions and take Kenya to the next level. This is because, at the end of the day, our goals are the same. We both endeavor to develop an efficient transportation system for commuters that is safe, reliable, convenient, and affordable’, said SWVL Kenya General Manager, Dip Patel.
The NTSA has stated that subject to SWVL’s compliance with certain guidelines, ‘the Authority has no objection to SWVL providing digital vehicle hailing services.’
SWVL Kenya has also announced plans to continue growing its corporate partnerships, offering organizations rides for their employees. The company will also be restructuring its teams and customer support systems to provide quicker responses to commuters, bus owners, and captains.
