This archive report was first published on 7 May 2020.
On May 7, 2020, Uber drivers in Kenya were facing a drastic fall in earnings due to the COVID-19 pandemic.
The company had previously adopted a new pricing model in October 2019, which significantly increased the cost of rides and introduced a new driver commission metric.
However, in response to the pandemic, Uber scrapped its three percent commission on fares and reverted to the old rates, citing reduced business demand.
According to Uber, the decision was made to ensure the long-term sustainability of the business during the unprecedented times.
Uber spokesperson Lorraine Onduru stated, "While incentives for drivers in Kenya will be put on hold during the Covid-19 pandemic, drivers still have access to injury protection and all our safety features such as the in-app emergency button, as well as access to 24/7 support."
Uber also assured that this decision is not permanent and that the company will continue to monitor the situation and work with government agencies and other stakeholders to support drivers during this difficult time.
