This archive report was first published on 6 May 2020.
Published on May 6, 2020, a growing concern has been raised about the rise of online shops in Kenya, but with it comes numerous demerits.
Many Kenyans have been accused of being 'crooks' when it comes to business, prioritizing profits over providing quality services.
Here are some annoying habits that Kenyan online shops should stop immediately.
1. Ignoring Direct Messages for Prices ¶
Online shops with thousands of followers should not expect customers to send direct messages for prices, as this can hinder efficient service delivery.
2. Misrepresenting Products with Stolen Photos ¶
Some online businesses have been accused of stealing photos from professionals to market their own products, which can lead to disappointed customers.
3. Lack of Active Contact Information ¶
Many online shops provide contact numbers that are either unresponsive or always busy, making it difficult for customers to reach them.
4. Switching Off Phones After Payment ¶
Some online businesses have been known to switch off their phones or block customers after receiving payment, leaving them with substandard goods.
5. Delivering Substandard Goods ¶
Customers have reported receiving low-quality products, including phones, dresses, electronics, and food, with some online shops not even apologizing for the mistake.
