This archive report was first published on 22 April 2020.
On April 22, 2020, Tigo Tanzania announced a significant development in the mobile money industry, allowing its customers to send and receive cash on their mobile money wallets from major services across the East African region.
This move, which includes partnerships with Safaricom in Kenya, MTN in Uganda, and MTN and Airtel in Rwanda, aims to grow transactions for cross-border remittance users.
Tigo Tanzania's Acting Chief Officer for Mobile Financial Services, Angelica Pesha, highlighted the benefits of this new service, stating, 'This new service between the 4 countries further cements how Tigo adapts to its customers' needs with digital solutions and it also means that the benefits of mobile money can be extended to cross-border trade, allowing businesses and families to transfer money quickly and securely in East Africa.'
Customers can initiate transactions by dialing 15001# on their mobile phones and following the prompts. The service is part of the telcos' commitment to offer their customers within the East African Community an option to transfer funds to their friends, families, and business partners using their mobile money wallets.
While receiving money from Tigo Tanzania is free, customers from other networks may incur charges for sending money to Tigo Tanzania. For example, Airtel Money customers in Rwanda can dial 50013# to send money to Tigo Tanzania.
