This archive report was first published on 8 January 2020.
Published on January 8, 2020, an investigation into the operations of Appliances Kenya has revealed a pattern of failed deliveries to customers who had paid in advance.
The retailer, which has been in operation for three years, had advertised a Black Friday campaign in November 2019, promising delivery of goods within seven days after payment.
However, most customers are yet to receive their goods, with one buyer, Grace Muthoni, ordering goods worth Sh64,975 between November 2 and November 20, 2019, but never receiving them.
Appliances Kenya initially blamed the failed deliveries on internal security lapses, claiming that an assortment of goods had been stolen, and that the matter was under investigation and had been reported at Kabete Police Station under OB 94/04/12/19.
However, the company's management has since switched off its WhatsApp number, which was supposed to be used for customers to inquire about refunds or delivery of goods.
Customers are now left in the dark, with no clear indication of when they will receive their goods or get refunds.
