This archive report was first published on 26 December 2019.
Christmas celebrations were marred for a Kenyan mother and her child after they booked a Sh250,000 Dubai holiday with Bonfire Adventures in August, but the trip failed to materialize by December.
Stellah Wairimu Bosire, who took to Twitter on Christmas Day to complain and ask for a refund, claims she initially booked the trip in June for her son and his nanny to Dubai because she would be unable to return home during her son's school break.
However, due to delays at the immigration office, her son's passport could not be processed in time, and the trip had to be postponed. Wairimu claims she communicated this information to Bonfire Adventures in a timely manner.
Despite this, Wairimu says Bonfire staff initially told her that the tickets already booked with Emirates airline would be kept open, but later asked her to pay an additional Sh85,000 for new tickets.
Wairimu shared screenshots as evidence of her communication with Bonfire Adventures, which she claims were deleted after CEO Simon Kabu reached out to her, apologized, and promised to sort out the issue.
However, days before the new set date for the trip, Wairimu claims that CEO Simon Kabu and the staff at Bonfire Adventures continued to dismiss her, claiming they were busy.
Wairimu's child is heartbroken by the many broken promises of getting to spend time with his busy mom, and she can now only hope for a refund so that she can get to pay for a holiday elsewhere.
