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Kenyan Banks, NTSA, and Customer Care: A Mixed Bag

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Nyakundi Report

Newsroom 2 min read

This archive report was first published on 13 December 2019.

Published on December 13, 2019, a time when the Central Bank of Kenya Governor Patrick Njoroge was still in his early days of tenure, a concerned citizen, Caleb Opuka, expressed disappointment over the regulator's admission that they were sleeping on the job when Imperial and other banks collapsed. He alleged that there was official collusion to enable bank managers and directors to go scot-free after stealing depositors' money.

"The governor had vowed to get the culprits arrested but he now seems to have gone quiet, leaving poor depositors literally on their own," Opuka said. He added that large depositors at Imperial Bank had lost 80 per cent of their savings, while their counterparts at Chase Bank had lost 25 per cent of their deposits.

On a more positive note, the National Transport and Safety Authority (NTSA) has been using creative new ways to sensitize motorists and other road users. Churchill Amatha praised the agency's traffic tips, which are being aired on TV during prime time viewing under the hashtag #Besure. "There must be deliberate efforts to educate and save the lives of Kenyans on the roads," Amatha said. "Since we cannot be sure of the quality of driving instruction and may not know the real background of motorists, all Kenyans must contribute to making roads safer, as all of us are affected in one way or the other," he added.

Meanwhile, an angry KCB customer, Emmanuel Waya, had complained about the long delay in processing his cheque. However, he was pleased to note that the branch manager had corrected the situation after his complaint was published. "Thank you for publishing my complaint about the Karen branch in Nairobi a few months ago. I'm happy to note that the branch manager has corrected the situation. Thumbs up, KCB Karen for valuing customer feedback and improving services!" Waya said.

Lastly, the world has lost one of its greatest televangelists, Reinhard Bonnke, who had more than six decades of a spiritually-rich gospel ministry. Eldoret-based gospel musician David Chegerichman was impressed with the legacy left by Bonnke and felt motivated enough to also become an evangelist. "In one of his crusades in Eldoret town some years back, he did not just preach to win over people to Christianity, but had good lessons for all to learn on how to improve their lives," Chegerichman recalled.

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