This archive report was first published on 13 December 2019.
Co-operative Bank has emerged as the top bank in Kenya, taking home the top award at the prestigious 2019 EMEA Finance Awards, held in recognition of financial institutions that excel in client focus, sound leadership, and profitability.
According to the EMEA Finance Awards, the bank's unique business model combines world-class expertise with deep-rooted local experience, enabling it to deliver market-leading solutions to its customers in Kenya.
Co-op Bank has been on a winning streak, thanks to its Soaring Eagle strategy that has positioned it as the financial institution of choice for millions of Kenyans.
Recently, the bank bagged the Kenya Bankers Association (KBA) 2019 Sustainable Finance Catalyst Award, which recognizes institutions that practice sustainable finance and have a direct positive impact on the financial sector, the economy, the environment, and society.
Group Managing Director & CEO Co-operative Bank, Gideon Muriuki, said, "As a bank that is predominantly-owned by the 15 million-member Co-operative Movement, we are inclusive by design, which has not only enabled us to deliver shared prosperity today, but also helped us build an awareness and prudence to avoid making decisions that may put future generations in jeopardy."
Co-op Bank has also emerged as the leading mobile banking services provider, with 89% of all customer transactions being conducted through mobile banking, a 24-hour contact centre, ATMs, internet banking, and thousands of Co-op Kwa Jirani banking agents.
