This archive report was first published on 9 December 2019.
On December 9, 2019, Airtel Kenya launched its no expiry data and call rates, a move that comes over a month after its main competitor Safaricom introduced a similar service.
The new rates, which are effective immediately, allow Airtel customers to spend 1 bob for 5MB data and make calls at 2 bob across all networks.
Airtel Kenya Managing Director Prasanta Das Sarma said that the company's package is unique because the charges remain the same whether customers have bundles or not.
According to Sarma, customers can subscribe to the service by dialing 5442# and will continue to use the same rates to browse whether with or without data.
He assured customers that once they have subscribed to the service, they will use the same rates to browse whether with or without data, and in the case where the customer's data bundles have depleted, they will continue to browse using airtime at the same rate of 1 bob for 5MB.
The new offerings are targeted towards customers who are looking to meet their communication needs with ease and not worry about any hidden costs or conditions.
Airtel continues to invest in the business to bring more innovative products and services and enhance its network coverage.
Background ¶
A petition was filed to stop telcos from selling expiring data to customers, which led to Safaricom launching its no expiry data and calls packages immediately after.
