This archive report was first published on 5 December 2019.
Kenyan customers have been left in stitches after a bizarre incident involving Jumia, an online retailer, went viral on social media.
On Wednesday, a customer identified as Galgalo Nanjie expressed her outrage after receiving a strand of hair instead of a full wig she had ordered.
She took to Twitter to share her frustration, saying, 'Heh! So Jumia this is the kind of rubbish you do?? I ordered a full lace Brazilian wig and you bring a STRAND????? What the actual hell?????'
Her post quickly gained traction, with over 1,100 retweets and 2,300 likes as of Thursday morning.
However, not everyone sympathized with Galgalo's predicament. Many Kenyans made light of the situation, suggesting that she should have expected it given the low price she paid for the wig.
One Twitter user, @futuristic_dan, joked, 'Human hair wig ata river road hawauzi 500 bana uyo ngeus ni fala ata hafai kulaumu Jumia.'
Another user, Lady Valerie, added, 'I don’t even know what’s making me laugh more here… The audacity of Jumia, picturing the Jumia worker actually taking their good time out of their day to package a hairstrand, or our good sis for buying a human hair wig for Ksh. 500.'
But not everyone was amused. Esther Kute expressed her outrage, saying, 'There is a person at Jumia chopping a wig into strands to send ONE STRAND to a customer. Pure evil exists.'
Charlie Yahyoh, however, questioned whether Galgalo had expected a fully laced Brazilian wig to cost Ksh. 500.
As of Thursday, Jumia had yet to respond to the claims.
But Galgalo's was not the only incident of Jumia's delivery debacle. Another customer, Eddie Mwangi, shared a screenshot of a dining set he had ordered, only to receive a set of toys instead.
He tweeted, 'This is not a prank. Its not an April fools joke. This is kitchenware from Jumia’s sectoin of Kitchen and Dining. A toy impression of cups and plates! @JumiaKenya why do you allow this corn artists to thrive on your site???'
December 2, 2019, marked the second time in two weeks that Jumia had faced criticism over its delivery practices. The company had exited the Tanzania and Cameroon markets, citing a need to consolidate its resources in 'larger markets.'
