This archive report was first published on 29 November 2019.
Safaricom and Posta Kenya Launch Digital Post Office Box Service ¶
On November 29, 2019, Safaricom and Posta Kenya announced a new partnership to introduce a digital Post Office Box service, aiming to roll out digital Post Office Boxes to more than five million additional customers across the country.
The service, dubbed MPost, allows customers to register for a Post Office Box at the comfort of their homes by dialing 234# (23419#) or visiting mpost.co.ke. The service will cost KSh 300 yearly.
According to Safaricom CEO Michael Joseph, the partnership aims to create value for the company's customers by empowering them to conveniently and affordably receive parcels and goods wherever they may be across the country.
"Kenya's economy is increasingly digitising leading to the growth of online delivery of goods and services. Posta's logistical capabilities and Post Office branch network are well placed to meet this shift," he said.
Under the partnership, customers can now select which Post Office to pick their deliveries from by keying the Postal Code of the particular branch. Customers can also change their preferred Post Office at no additional cost by dialing 234#.
Customers using the service will receive their mail at no cost as is the case with a traditional box, and they will receive an SMS notification whenever they have mail to be collected at their Postal Branch.
The mail can then be collected over the next 7 days over the counter.
The partnership looks to address numerous challenges faced by Kenyans around postal services and logistics, including the failure of owners to collect their driving licenses, compromising of postal boxes, and missing out on opportunities such as ecommerce.
