This archive report was first published on 29 November 2019.
On November 29, 2019, Safaricom and the Postal Corporation of Kenya (Posta) announced a groundbreaking partnership that will revolutionize the way Kenyans receive and manage their mail.
Under the agreement, Safaricom customers can register for a post office box linked to their mobile number, with the option to select which post office to pick their deliveries from by keying the postal code of the particular branch.
“Kenya’s economy is going digital leading to the growth of online delivery of goods and services. Posta’s logistical capabilities and post office branch network are well placed to meet this shift,” said interim Safaricom CEO Micheal Joseph.
Posta CEO Dan Kagwe added that the partnership will enable Safaricom’s more than 34 million customers to access postal services from the 625 Postal outlets spread across the country, directly from their mobile phones.
Customers using the service will receive their mail at no cost as is the case with a traditional box, and they will receive an SMS notification whenever they have mail to be collected at their postal branch.
The partnership looks to address numerous challenges faced by Kenyans around postal services and logistics, including the issue of returned driving licenses and the lack of access to e-commerce opportunities.
