This archive report was first published on 20 November 2019.
On November 20, 2019, Kenyan and Ethiopian airlines threatened to suspend operations to Juba over increased cases of luggage theft.
According to Voice of America, the airlines plan to stop services to Juba because of customer complaints.
Passengers have been complaining about the disorganized state of Juba International Airport, with some even being forced to stand their ground to protect their luggage from thieves.
One passenger, Kuach Pech, revealed that he had lost a carton of books after traveling from Entebbe to Juba aboard Ethiopian Airlines. Despite reporting the incident to airlines staff in Juba, he is yet to get back his luggage a year later.
Passengers have called for officials to wear specific uniforms and display IDs to ensure accountability and prevent luggage theft.
A representative of the South Sudanese Government is expected to meet with executives of the two airlines over the matter.
