This archive report was first published on 12 November 2019.
On November 1, 2019, Carrefour launched a promotion offering Dola maize flour at half price, but the supermarket has since refuted claims that it sold the product after it was banned by the Kenya Bureau of Standards (Kebs).
According to Carrefour, the promotion had been planned weeks in advance and was not aware of the ongoing investigations by Kebs at the time.
Kebs had warned the public against consuming five brands of maize flour, including Dola Maize Meal by Kitui Flour Mills, due to high levels of aflatoxin.
Carrefour has since offered to refund customers who had bought the affected product and asked them to visit any of their branches with receipts or proofs of purchase.
“We also would like to emphasise to our valuable customers that any maize flour concerned which has been purchased at Carrefour can be returned and refunded in any of our branches,” said Carrefour.
