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Happy Staff Give Better Service

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Nyakundi Report

Newsroom 2 min read

This archive report was first published on 5 November 2019.

On a recent business presentation, a senior manager's question left me caught off guard: 'What's in it for me?'

His inquiry echoed the question posed by Peter to Jesus Christ, 'We have left everything to follow you!' Jesus reassured them, '...and I assure that anyone who leaves home or wife or brothers or parents or children for the sake of the kingdom of God will receive much more in this present age and eternal life in the age to come.'

Every leader, whether in business, politics, or community, must answer this question to gain full support from their followers.

It's not about soliciting favors or bribes, but about meeting the needs of all parties in a win-win situation.

Business leaders often prioritize customers over employees, viewing them as necessary evils. However, employees are just as crucial as customers, and treating them better can lead to quality and happy customers.

Richard Branson, a renowned British serial entrepreneur, emphasized the importance of prioritizing employees: 'By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.'

When starting a business or turning around a struggling enterprise, engaging and making employees happy should be the first step.

By creating a conducive business environment, investing in employee training, and providing the right tools, businesses can unlock their employees' full potential and achieve success.

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