This archive report was first published on 25 October 2019.
Published on October 25, 2019, Kenya Power has been summoned to explain why it bills its postpaid customers exorbitantly and disconnects their power if they complain.
Appearing before the Senate Energy Committee, Kenya Power's acting General Manager Business Strategy, Thagishu Kiiru, could not provide reasons for the inflated billings.
Committee Chairman Ephraim Maina (Nyeri) questioned how a person living in a one-bedroom house could receive a Sh1,000 bill in one month, only to have it erratically rise to Sh12,000 the next month.
“Why should this happen when this customer could probably just be using electricity for lighting and powering the radio?” Mr Maina asked.
Energy Chief Administrative Secretary Simon Kachapin admitted that there have been instances where customers receive incorrect bills, stating that 90 per cent of post-paid customers get actual readings.
Nominated Senator Mary Seneta urged Kenya Power to provide a satisfactory explanation to absolve itself of blame.
