This archive report was first published on 16 October 2019.
A network outage affecting call and messaging services hit Airtel Kenya subscribers for the better part of Wednesday, October 16, 2019.
The telecommunications services provider confirmed the network outage, attributing it to a technical hitch.
"We are currently experiencing technical challenges with our network. Due to this, calls and SMS messages will be intermittent. However, Data services are available. We are working to resolve this on priority and we shall keep you updated," the company said in a statement.
Subscribers took to social media to express their frustration over the inconvenience caused by the network outage.
A recent report by the Communications Authority indicated that Airtel commands the second-highest mobile share with around 11.5 million subscribers.
Here are some reactions from users:
- "Data services are not available. Are you going to compensate us for the period of interruption because my purchased data expires within 24hrs" — David Msafiri (@DMsafiri)
- "Send a text to all your numbers. It's not everyone who is in Twitter. I was about to call using Safaricom line to enquire the challenges????\
