This archive report was first published on 16 October 2019.
On October 16, 2019, Zari's luggage went missing after she traveled with Kenya Airways, prompting her to release a scathing statement accusing the airline of theft.
However, it appears that Kenya Airways has taken her concerns seriously, issuing an apology and offering assistance to help her recover her lost property.
The airline reached out to Zari on Twitter, asking her to provide her travel details so they can coordinate with airport management to investigate the matter.
Kenya Airways' apology and offer of help come after Zari's statement went viral, with millions of people seeing her accusations against the airline.
Here's hoping that this situation can be resolved amicably and that both parties can find a solution that works for them.
