This archive report was first published on 16 October 2019.
Kenya Airways has come under fire from Ugandan socialite Zari Hassan, who claims the airline lost her luggage containing expensive gifts during a flight from Dubai.
Ms. Hassan, who took to Instagram to air her complaint on Monday, October 16, 2019, alleged that her expensive suit and perfumes gifted to her during her birthday were stolen.
She highlighted other problems she encountered with Kenya Airways in the past, including delayed flights and lack of explanations to passengers.
"So disappointed in Kenya Airlines. I've been loyal, but you always do me wrong," Ms. Hassan posed.
She added: "Let's not ignore the fact that your flights are always delayed and no explanations are given to passengers, still I ignored. I've never been on a KQ flight that is on time. Shame on you."
Ms. Hassan threatened to end her relationship with the airline, stating that the loss of her luggage cost her a client and that she wants what's hers back.
"...Am disappointed, you just lost me a client, enough is enough," she lamented.
Kenya Airways has yet to respond to her complaint.
