This archive report was first published on 7 October 2019.
Published on October 7, 2019, by Lillian Ngala, head of human resources at Diamond Trust Bank.
As we navigate the Fourth Industrial Revolution, it's clear that technology is transforming the way we work. Driverless cars, drones delivering medical supplies, and chatbots screening candidates for job opportunities are just a few examples of the rapid advancements we're witnessing.
However, beneath the surface of these innovations lies a complex reality. While technology has the potential to displace certain jobs, it also creates new opportunities and enhances existing ones. The key is to understand that technology will augment our intelligence, not replace it.
Ginni Rometty, a prominent figure in the tech industry, aptly put it: “Some people call this artificial intelligence, but the reality is this technology will enhance us. So instead of artificial intelligence, I think we’ll augment our intelligence.”
HR professionals are at the forefront of this revolution, tasked with championing the shift to tech-enabled services that require less human intervention. This means embracing automation and AI to streamline administrative tasks, freeing up time for more strategic and hands-on work.
From automated resume screeners to online interviews, technology is providing new solutions for sourcing and recruiting employees. AI and machine learning are opening doors to new possibilities in the human capital space, and we're just beginning to tap into their potential.
As we move forward, it's essential for leaders to think critically about which technology solutions will enable them to understand and know their talent-force better. By developing a deeper relationship with their people, companies can unlock new levels of productivity and performance.
The future of work is not about replacing human capabilities with technology, but about augmenting them. By embracing this mindset, we can create a perfect partnership between human and tech capabilities, driving prosperity and growth for all.
