This archive report was first published on 4 October 2019.
The Central Bank of Kenya (CBK) and the National Treasury approved the merger of NIC Group and Commercial Bank of Africa (CBA) through a Kenya Gazette notice in September 2019.
As of October 4, 2019, the two entities traded officially as NCBA Group, with the lender unveiling a new logo and tagline marking the start of operations as Kenya's third-largest bank by assets.
NCBA Group Managing Director John Gachora stated that the lender's ambition is to have all NCBA customers experience the same service levels regardless of their previous relationship at NIC or CBA by November 1.
"Our ambition is that by November 1, all NCBA customers will experience the same service levels regardless of their previous relationship at NIC or CBA," said Gachora.
The next phase of the merger will be the integration of the businesses in Tanzania, Uganda, and Rwanda, subject to specific regulatory approvals.
NCBA Bank Kenya Chairman Designate Isaac Awuondo said the new identity will enable the combined entity to leverage on the strengths, values, and historic legacies of the former two brands.
"We are pleased to unveil our new logo, as part of our journey to bring our merger under one unified banner. Starting this month, the new NCBA logo and visual identity will be rolled out gradually across all our customer touchpoints," said Awuondo.
