This archive report was first published on 29 September 2019.
Equity Bank Embroiled in Fresh Scandal ¶
Equity Bank has been thrust into the spotlight once again over allegations of theft from a customer's account. A 73-year-old woman, Faith Wanjiku, has accused the bank of stealing KSh 970,216 from her account through the Eazzy App.
According to Wanjiku, the money was withdrawn in four installments, with the bank claiming that the transactions were legitimate. However, Wanjiku maintains that she did not have a smartphone and had never used the Eazzy App, making it impossible for her to have authorized the transactions.
Wanjiku's allegations have sparked a probe by the Directorate of Criminal Investigations (DCI), with the bank confirming that an internal investigation had been conducted. However, the bank's response has been met with skepticism, with many questioning the bank's handling of the situation.
Wanjiku's case is not an isolated incident, with another elderly customer, Lydia Mathia, having made similar allegations against the bank in January 2019. Mathia had accused the bank of deducting KSh 34,000 from her father's Equitel line and then deducting his pension to pay a loan he never borrowed.
Wanjiku's allegations have raised concerns about the bank's security measures and its handling of customer complaints. The incident has sparked a heated debate on social media, with many calling for greater accountability from the bank.
Published on September 29, 2019, at 4:41 PM.
