This archive report was first published on 24 September 2019.
Published on September 24, 2019, Safaricom introduced a unique service that allows customers to make reverse calls, where the receiver pays for the call on their behalf.
However, this service only applies to Safaricom to Safaricom calls and not to calls made to other networks or international calls.
To make a reverse call, follow these simple steps:
- Dial # before the number you wish to call, e.g. #07xx xxx xxx.
- Press the call button.
The receiver will receive a message prompting them to either accept or decline to pay for the call. If they accept, they will be charged as per regular calling rates. If they decline, the call will be disconnected.
It's worth noting that if the receiver does not have airtime, the reverse call will also be unsuccessful.
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