This archive report was first published on 24 September 2019.
Published on September 24, 2019, thousands of Thomas Cook passengers were left stranded at Palma airport in Spain after the travel giant's collapse.
Among those waiting anxiously for a flight to Britain was Clare Osborne, a 49-year-old accountancy assistant from the UK, who was worried she would miss her family member's funeral in Glasgow.
"We've been told we're supposed to fly to Manchester at 9:00 pm tonight, but that's still a three-and-a-half hour journey to Glasgow," Osborne said, expressing her anxiety about the tight schedule.
Volunteers distributed water to the passengers as they queued in the slow-moving line to check in for the alternative flight to Manchester.
British government officials, wearing yellow vests decorated with a Union Jack, stood by at Palma airport to provide information and assistance to the stranded passengers.
"They have been a great help," said John Raid, a 57-year-old passenger who was waiting with his wife and grandson.
Despite the efforts of Thomas Cook staff to provide assistance, many passengers complained about the lack of information from the collapsed company about how to get home.
