Telkom Kenya users reported significant service disruptions on January 19, 2022, with complaints about failed calls, data access issues, and unresponsive customer support. The outage impacted both GSM prepaid services and global data networks, according to internet monitoring firm NetBlocks.
Real-time network analysis revealed connectivity levels had fallen to 9% of typical capacity during the incident. The telecom provider confirmed the service interruption via social media, stating, "We are currently experiencing a service disruption on our GSM Prepaid Services and Global Data. We are working to resolve the issue as soon as possible. Thank you for your patience."
Update ¶
By late afternoon, Telkom Kenya reported partial network recovery, noting, "We have managed to improve network coverage in most parts of the country and continue doing so. Please remain patient as you will experience improved network performance." The company also advised affected users to restart their devices to address lingering connectivity problems.
